Katie Gordon
River Ridge Dermatology
Roanoke
13
years of professional experience
If I could describe myself in one word: Passionate. In all that I do, whether it be in my professional or personal life, I take pride knowing that I put my all in it.
Work History
Medical Assistant
2 Years 5 Months- Assisted with patient intake and medical history documentation while verifying accuracy and compliance with protocols.
- Coordinated appointment scheduling and follow-up communications to enhance patient experience and operational efficiency.
- Educated patients on skincare treatments and post-procedure care, fostering informed decision-making regarding their health.
- Obtained client medical history, medication information, symptoms, and allergies.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Taught patients about medications, procedures, and care plan instructions.
Patient Access Team Lead
1 Year 3 Months- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Reduced errors in insurance verification by implementing thorough checks on coverage details and eligibility.
- Assisted patients with navigating financial assistance programs, helping them secure funding for medical services when needed.
- Facilitated timely discharge of patients by coordinating with clinical teams and ensuring all necessary documentation was completed accurately.
- Managed a team of Patient Access Specialists, ensuring proper training and adherence to policies and procedures.
- Increased accuracy of patient demographic information by implementing a system for regular updates and validation.
- Served as liaison between the Patient Access team and other departments, fostering positive relationships and effective communication.
- Supervised daily operations of patient access team to ensure efficient service delivery.
Legal Assistant
3 Years 8 Months- Managed case files and documentation to ensure compliance with legal standards.
- Conducted legal research to support attorneys in case preparation and strategy development.
- Prepared and filed legal documents with courts and regulatory agencies accurately and timely.
- Assisted in drafting contracts, briefs, and pleadings to enhance document quality and clarity.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
Education
High School Diploma
Skills
Patient scheduling
Electronic health records
Clinical documentation
Medical terminology
Insurance authorizations
Patient care coordination
Data entry
Attention to detail
Legal preparation
Microsoft Office proficiency
Fast learner
Timeline
Medical Assistant
River Ridge Dermatology
03.2024 - CurrentRead More
Patient Access Team Lead
Carilion Clinic
12.2022 - 03.2024Read More
Legal Assistant
Phelan Hallinan Diamond and Jones
01.2014 - 09.2017Read More
Homeschool
High School Diploma
Read More