Katie Harley
Strasburg
Summary
Dynamic Director at St. Paul Lutheran Preschool and Child Care Center, skilled in team management and client relations. Successfully implemented innovative programs that enhanced employee loyalty and reduced turnover. Expert in financial reporting and issues resolution, fostering a collaborative environment that consistently met strategic goals.
Overview
21
21
years of professional experience
Work History
Director
St. Paul Lutheran Preschool and Child Care Center
04.2004 - Current
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Education
High School Diploma -
Strasburg High School
Strasburg, VASkills
- Team management
- Financial reporting
- Employee development
- Issues resolution
- Relationship building
- Strategies and goals
- Budget control
- Logistics management
- Rules and regulations
- Team building
Timeline
Director
St. Paul Lutheran Preschool and Child Care Center
04.2004 - Current
High School Diploma -
Strasburg High School
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