Katie Jones
Daleville
Summary
Dynamic Family Services Specialist with Roanoke City Social Services, skilled in needs assessment and service planning. Proven ability to build trust with families while advocating for children's best interests. Expertise in community resources and client interviewing, ensuring effective treatment plans and interventions for at-risk youth. Committed to ethical and impactful case management.
Overview
9
9
years of professional experience
Work History
Family Services Specialist
Roanoke City Social Services
06.2022 - Current
- Administered case management for dependant children to provide counseling and formulate treatment plans to determine long-term placement.
- Identified and reported signs and symptoms of violence, abuse and neglect for immediate intervention and remediation.
- Liaised with community organizations and provided resource and treatment referrals.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Swim Lesson Instructor
YMCA
09.2022 - 06.2023
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Took notes strengths and weaknesses of each child in class to track progress.
- Developed and implemented lesson plans based on individual student needs.
Lifeguard
YMCA
12.2018 - 06.2023
- Attentively monitored swimmers to identify distress.
- Upheld hygiene standards in pool and surrounding area.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Responded to emergency situations in a timely, efficient manner.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
Doordash
DoorDash
04.2020 - 06.2022
- Paid attention to detail while completing assignments.
- Delivered services to customer locations within specific timeframes.
- Self-motivated, with a strong sense of personal responsibility.
Lifeguard
Christiansburg Aquatic Center
09.2019 - 02.2020
- Entered water immediately to pull struggling swimmers to safety.
- Scanned main areas to monitor for any safety risks.
- Provided instruction and assistance to patrons on proper use of recreational equipment.
Waitress
La Villa Italian Restaurant
02.2018 - 08.2018
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Lifeguard
Hill City Swim and Tennis Club
04.2016 - 08.2018
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Monitored safety of guests in and around swimming pool.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Scanned main areas to monitor for any safety risks.
Education
Bachelor of Science - Criminal Justice
Radford University
Radford, VA05-2022
Skills
- Needs assessment
- Professional ethics
- Service planning
- Community resources
- Client interviewing
Languages
English
Native or Bilingual
Timeline
Swim Lesson Instructor
YMCA
09.2022 - 06.2023
Family Services Specialist
Roanoke City Social Services
06.2022 - Current
Doordash
DoorDash
04.2020 - 06.2022
Lifeguard
Christiansburg Aquatic Center
09.2019 - 02.2020
Lifeguard
YMCA
12.2018 - 06.2023
Waitress
La Villa Italian Restaurant
02.2018 - 08.2018
Lifeguard
Hill City Swim and Tennis Club
04.2016 - 08.2018
Bachelor of Science - Criminal Justice
Radford University
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