Katie Nanny
Lynchburg
Summary
I currently hold a Bachelors of Science in Psychology with a focus on Counseling. I am actively pursuing a Master's in Human Services to enhance expertise in the field. I have gathered three years of experience as an Activities Coordinator in geriatric healthcare, complemented by administrative support skills.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Activities Director
Runk and Pratt Daytime Center
Lynchburg
03.2025 - Current
- Help coordinate and put on all in house activities.
- Design and develop monthly calendars while accommodating to the requests of my residents.
- Promote the psychological well-being of all residents by conducting activities to aid in their cognitive abilities and motor functions.
- Decorate and prepare for all major functions within the facility.
- Help out with the memory care facility (Pearl's of Life) when needed.
- Manage the risks of working with those with Dementia and Alzheimer's.
- Handle conflicts in supporting the level of cognition of the residents.
- Creating flyers and lists for events and activities.
- Be aware of all symptoms of strokes, heart attack, choking, etc.
- Help promote and put on fundraising events with the end goal of raising funds for the Alzheimer's Association.
- Utilize direct care training when necessary in assisting with transfers and other related care.
- Facilitated training sessions for staff on activity implementation techniques.
- Remained alert to conditions interfering with safety and well-being of residents involved in activities.
Activities Assistant
Runk and Pratt at Liberty Ridge
Lynchburg
10.2023 - 03.2025
- Help coordinate and put on all in house activities.
- Promote the psychological well-being of all residents by conducting activities to aid in their cognitive abilities and motor functions.
- Decorate and prepare for all major functions within the facility.
- Manage the risks of working with those with Dementia and Alzheimer's.
- Handle conflicts in supporting the level of cognition of the residents.
- Handle all necessary duties per the Independent Activities Director.
- Creating flyers and lists for events and activities.
- Be aware of all symptoms of strokes, heart attack, choking, etc.
- Documented resident feedback to improve future programming initiatives.
- Supported residents individually during activities to encourage participation.
Front Desk/Concierge
Runk and Pratt at Liberty Ridge
Lynchburg
07.2023 - 03.2025
- Answer phones and report alarms pulled by residents to the on-duty nurse.
- Enter work orders into the proper system and take any meal orders for the residents.
- Ensure that all visitors are signed in and given proper badges.
- Create flyers, posters, and formal notes for administration and activities.
- Handle any conflicts that may arise and report serious complaints to administration in a timely manner.
- Interact and create relationships with residents and their families.
- Coordinated maintenance requests and communicated effectively with service staff.
- Responded promptly to emergency situations in order to maintain a safe environment for guests.
- Processed payments using point of sale systems including cash handling and credit card processing.
- Coordinated reservations for transportation services.
- Performed administrative tasks such as filing documents, updating databases and preparing correspondence materials.
Front Desk/Receptionist
Physican's Treatment Center
Lynchburg
12.2022 - 07.2023
- Check patients in
- Verify insurance of each patient and input proper information to take copays
- Answer phones and create patient cases when necessary
- Fax drug screens, DOT/N-DOT physicals into patients chart and or DMV when required
- Handle Worker's Compensation paperwork
- Collect payments for bills and copays.
- Schedule appointments
- Perform all duties within HIPAA regulations.
- Provide a private and safe environment for all patients
- Answer any non-clinical questions patients may have
- Scheduled appointments efficiently, coordinating with medical personnel.
- Managed multi-line phone system, directing calls to appropriate staff.
- Collaborated with team members to streamline office operations and workflows.
- Handled insurance verification processes for patient visits effectively.
Waitress
Macado's
Lynchburg
07.2021 - 11.2022
- Provide a good experience for guests by taking orders and efficiently delivering them while maintaining the demands of my customers.
- Take to-go orders while properly sitting guests in the designated areas assigned for each server.
- Assisted in training new staff on hostess duties and procedures.
- Communicated effectively with kitchen staff to manage table turnover.
Education
Master of Arts - Human Services:Counseling
Liberty University
Lynchburg, Virginia07-2026
Bachelor of Science - Psychology: Counseling
Liberty University
Lynchburg, Virginia05-2025
High School Diploma -
Liberty Christian Academy
Lynchburg, Virginia05-2021
Skills
- Problem-solving and critical thinking
- Multi-tasking and computer skills
- Conflict resolution strategies
- Microsoft Excel and Word proficiency
- Customer service excellence
- Event planning coordination
Certification
Direct Care Training
References
References available upon request.
Timeline
Activities Director
Runk and Pratt Daytime Center
03.2025 - Current
Activities Assistant
Runk and Pratt at Liberty Ridge
10.2023 - 03.2025
Front Desk/Concierge
Runk and Pratt at Liberty Ridge
07.2023 - 03.2025
Front Desk/Receptionist
Physican's Treatment Center
12.2022 - 07.2023
Waitress
Macado's
07.2021 - 11.2022
Master of Arts - Human Services:Counseling
Liberty University
Bachelor of Science - Psychology: Counseling
Liberty University
High School Diploma -
Liberty Christian Academy