KATIE PREUSCH
Stafford
Summary
Customer service and patient experience specialist bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances client experiences by employing service-oriented behaviors, understanding client desires and providing customized solutions to build loyalty. Passionate about promoting lasting client satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Committed to maintaining professional relationships to increase profitability and drive business results and provide excellent care.
Overview
23
23
years of professional experience
Work History
Office Coordinator, General Surgery and Vascular
Mary Washington Healthcare
02.2024 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Interacted with patients by phone, email, or in-person to provide information and appointments
- Provided administrative support to staff members and doctors, assisting with daily tasks as needed to promote productivity across the practice
- Maintained office supplies inventory by checking stock and ordering new supplies
- Improved patient satisfaction by promptly responding to inquiries and resolving issues in a professional manner
- Communicated with insurance companies to obtain patient account information and required authorizations
- Communicated with dialysis centers and medical offices to obtain patient records and referrals
Customer Service Representative/Reception
Leavells Animal Hospital
04.2023 - 02.2024
- Maintained client satisfaction and focused on addressing client and patient needs and resolving concerns
- Updated account information to maintain client and patient records
- Responded to client requests for medication, services, and hospital information
- Answered client telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to clients, paying attention to special needs or wants
- Created a front desk training manual for employees working the reception area
- Scheduled and managed the flow of appointments throughout the day
- Cultivated warm relationships with regular customers
Server/Bartender
Bullfeathers DC
02.2012 - 11.2013
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
Administrative Assistant/Reception
Mullins Hearing Aid Center
08.2001 - 01.2012
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems
Education
Bachelor Of Arts - English Literature
Longwood University
Farmville, VA05.2006
Skills
- Appointment Scheduling
- Data Entry
- Customer Service
- Staff Training
- Record Preparation
- Customer Relations
- Administrative Support
- Paperwork Processing
- Complaint Resolution
- Multi-Line Phone Talent
- Office Administration
- HIPAA Compliance
- Healthcare Software Proficiency (EPIC system)
- Problem-Solving
- Understanding of medical terminology
- Medical Records Management
- Insurance Verification
- Patient Registration
Timeline
Office Coordinator, General Surgery and Vascular
Mary Washington Healthcare
02.2024 - Current
Customer Service Representative/Reception
Leavells Animal Hospital
04.2023 - 02.2024
Server/Bartender
Bullfeathers DC
02.2012 - 11.2013
Administrative Assistant/Reception
Mullins Hearing Aid Center
08.2001 - 01.2012
Bachelor Of Arts - English Literature
Longwood University
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