Kaitlyn Prevett
Suffolk
Summary
Detail-oriented Senior Police Records Technician with expertise in records management and customer service. Proven ability to maintain confidentiality and ensure compliance with legal standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Police Records Technician
Suffolk Police Department
08.2021 - Current
- Processed incoming records requests ensuring compliance with legal standards.
- Organized and maintained digital and physical filing systems for efficient retrieval.
- Conducted regular audits of records to verify completeness and adherence to policies.
- Provide customer service support to both internal departments and external clients, ensuring accurate and timely responses to inquiries
- Perform comprehensive clerical and administrative services, including record processing and document management
- Utilize Microsoft Office (Word, Excel, Outlook) for data tracking, reporting, and correspondence
- Conduct data entry and record maintenance with a high level of accuracy and confidentiality
- Access and manage information using National Crime Information Center and Virginia Criminal Information Network systems in compliance with legal and security protocols
- Handle high-volume phone communication, directing calls appropriately and resolving requests efficiently
- Maintain professionalism while managing sensitive and confidential information
Manager
Smithfield Ice Cream Parlor
08.2018 - 08.2021
- Oversaw daily operations, ensuring smooth service and customer satisfaction.
- Trained and mentored staff on best practices for food safety and customer engagement.
- Oversaw inventory management system to optimize stock levels and reduce waste.
- Developed promotional campaigns to increase foot traffic and enhance community presence.
- Collaborated with suppliers to negotiate pricing and secure high-quality ingredients.
- Ensured compliance with health regulations through regular inspections and staff education.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Office Assistant
Home Sweet Home Care Inc
02.2019 - 03.2019
- Managed daily office operations, ensuring smooth workflow and efficient communication across departments.
- Coordinated scheduling for staff and client appointments, enhancing time management and service delivery.
- Maintained accurate records and documentation, supporting compliance with regulatory standards.
- Assisted in onboarding new employees, streamlining training processes to improve team integration.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Managed patient scheduling and appointment confirmations to enhance office efficiency.
Key Holder
Perfectly Natural Soap
05.2017 - 02.2019
- Oversaw inventory management, including ordering and restocking of products.
- Implemented visual merchandising strategies to enhance product displays and drive sales.
- Assisted in maintaining store cleanliness and organization, promoting a welcoming environment.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Server
Smithfield Skate Ltd
08.2016 - 05.2017
- Managed food and beverage orders efficiently, maintaining high accuracy levels.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
Office Assistant
Deas Builder & Remodeler
06.2015 - 09.2015
- Handled multi-line phone system, directing calls to appropriate departments effectively.
- Assisted with office operations by faxing documents, filing records, entering data, and scheduling appointments.
- Utilized accounting software to streamline financial reporting processes.
Education
Associate of Science - Administration of Justice
Paul D. Camp Community College
Franklin, VA05.2022
High School Diploma -
Smithfield High School
Smithfield, VA06.2018
Skills
- Records management
- Attention to detail
- Multitasking
- Electronic filing systems
- Database maintenance
- Confidentiality protocols
- Teamwork and collaboration
- Problem-solving
- Customer service
- Microsoft Office
- Time management
- Trainer
Certification
- National Crime Information Center and Virginia Criminal Information Network Operator
- Firefighter 1
- CPR
- Notary Public
- Mental Health First Aid
Timeline
Senior Police Records Technician
Suffolk Police Department
08.2021 - Current
Office Assistant
Home Sweet Home Care Inc
02.2019 - 03.2019
Manager
Smithfield Ice Cream Parlor
08.2018 - 08.2021
Key Holder
Perfectly Natural Soap
05.2017 - 02.2019
Server
Smithfield Skate Ltd
08.2016 - 05.2017
Office Assistant
Deas Builder & Remodeler
06.2015 - 09.2015
Associate of Science - Administration of Justice
Paul D. Camp Community College
High School Diploma -
Smithfield High School