KATLYN MILLNER
Rustburg
Summary
Patient Care Coordinator with extensive experience at Forest Dental Center, excelling in insurance verification and patient scheduling. Proven ability to enhance patient satisfaction through exceptional customer service and effective communication. Recognized for efficiently managing care plans, ensuring optimal support for patients during their healthcare journey
Overview
7
7
years of professional experience
Work History
Optometric Technicians
My Eye Doctor
03.2018 - 04.2020
- Prepared and maintained instruments, equipment, and supplies for use in examinations.
- Prepared examination rooms, ensuring all necessary equipment and supplies were ready for use.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Maintained accurate records of patient visits and test results.
- Applied eye drops and medications as prescribed by the ophthalmologist.
- Performed a wide range of diagnostic tests, such as measuring intraocular pressure, visual fields, and fundus photography.
Cashier
Ice Scream You Scream
06.2018 - 08.2020
- Provided excellent customer service to ensure satisfaction.
- Followed health safety guidelines when preparing and serving food products.
- Operated a cash register to collect payments from customers.
- Verified accuracy of order before serving it to customers.
- Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
- Restocked supplies of napkins, straws, spoons and other items as needed.
- Closed the shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
- Completed end-of-day duties by balancing payments and receipts in the cash register.
Patient Services Coordinator
Central Virginia Family Physicians
10.2020 - 07.2023
- Answered over 50 telephone calls per day to schedule appointments and answer patient questions.
- Organized and maintained patient charts with proper classification and filing systems.
- Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
- Answered patient questions and fielded complaints to resolve issues.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Ran credit card batches and balanced deposits on daily basis.
- Checked daily doctor schedules and verified insurance.
Patient Care Coordinator
Forest Dental Center
07.2023 - Current
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Provided emotional support and counseling to patients during difficult times.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
- Responded promptly to any emergency situations that arose within the facility.
- Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Completed insurance verifications and helped look into claims for patients.
- Demonstrated flexibility during changes to patient care practice.
- Scheduled evaluations and procedures for patients.
- Communicated with patients to ensure quality of care and develop care plans.
- Assisted patients in understanding their care plans and dental insurance options.
Education
High School Diploma - undefined
Brookville High School
Lynchburg, VA06.2018
Cosmetology
Campbell County Technical Center
Rustburg, VA05.2018
Skills
Insurance verification
Patient scheduling
Customer service
Team collaboration
Communication skills
Problem solving
Time management
Organizational skills
Timeline
Patient Care Coordinator
Forest Dental Center
07.2023 - Current
Patient Services Coordinator
Central Virginia Family Physicians
10.2020 - 07.2023
Cashier
Ice Scream You Scream
06.2018 - 08.2020
Optometric Technicians
My Eye Doctor
03.2018 - 04.2020
High School Diploma - undefined
Brookville High School
Cosmetology
Campbell County Technical Center
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