Katrina Hawkins
Fairfax
Summary
Dedicated customer service representative focused on enhancing customer satisfaction through precise invoice processing and effective communication. Proven ability to manage shipping logistics and maintain accurate customer accounts, contributing to operational efficiency and consistent quality.
Overview
13
13
years of professional experience
Work History
Invoice Distribution
ePlus Technology
02.2024 - 05.2026
- Transmitted high volumes of invoices daily, adhering to strict guidelines to ensure on-time delivery.
- Enter invoices into their many respective portals with attention to detail and full accuracy. These portals invoice Coupa, Ariba and Transcepta.
- Addressed invoice issues with management, facilitating effective solutions to maintain billing accuracy.
- Reviewed customer and internal emails in Billing Inbox, responding or routing to appropriate department for timely resolution.
- Maintaining accurate customer accounts.
- Managed special projects to support departmental goals.
Packer
History Unboxed
01.2024 - 06.2024
Shipping & Receiving Assistant
Superior Iron Works
04.2023 - 10.2023
Shipping Manager
Svaha USA Corporation
07.2021 - 03.2023
- Coordinated shipping logistics for diverse product lines at Svaha USA Corporation, ensuring efficient delivery schedules.
- Oversaw inventory control and order fulfillment processes to ensure timely shipments.
- Organized and managed the loading, unloading, packing and shipping of products.
- Prepared domestic and foreign shipments in line with regulations established by shipping companies and international customs.
- Monitored inventory levels and replenished stock, maintaining accurate records of shipped items using computer software.
- Inspected item packaging, labels and barcodes for accuracy.
- Verified shipment contents against paperwork, enhancing inventory accuracy and supporting effective records management.
Temp Records Clerk - Data Entry
Chenega Corporation
07.2019 - 06.2021
- Entering in the data from mailed and electronically submitted manifests into the EPA system.
- Ensured accuracy by meticulously following guidelines to capture all text from manifests.
- Moved manifests through Quality Assurance.
- Collaborated with supervisors to resolve inconsistencies and ensure timely processing of manifests to the Issues Team.
- Led special projects aligning with team objectives, contributing to overall workflow enhancement.
Temp Records Clerk - Quality Assurance
Chenega Corporation
04.2019 - 07.2019
- Corrected errors missed by data entry, ensuring accurate submission of manifest to EPA database.
- Clarified inconsistencies and resolved missing information with supervisors to maintain data integrity.
- Paying close attention to details as to follow all guidelines and capture all text as it appeared on the manifest.
- Collaborated with team members on special projects, contributing to successful completion of specific tasks.
Customer Service Representative
ACI Worldwide
07.2016 - 04.2019
- De-escalating irate customers with sincere service and creative problem solving.
- Processed customer payments efficiently to enhance customer satisfaction.
- Maintained compliance in IRS payment processing, utilizing Public Trust Clearance through ACI.
- Diagnosed website issues and documented detailed tickets for resolution.
Front Desk Associate
Gold's Gym
06.2015 - 08.2016
Day Shift Associate
Papa Murphy's
08.2013 - 06.2015
Education
Associate Degree -
Northern Virginia Community College
Skills
- Invoice processing
- Inventory management
- Inventory control
- Inventory auditing
- Order fulfillment
- Data accuracy
- Data validation
- Microsoft Office Suite: Word, Excel, PowerPoint
- Google Workspace: Docs, Sheets
- Process optimization
- Organizational skills
- Team collaboration
- Problem solving
- Attention to detail
- Time management
- Effective communication
- Effective communication
Timeline
Invoice Distribution
ePlus Technology
02.2024 - 05.2026
Packer
History Unboxed
01.2024 - 06.2024
Shipping & Receiving Assistant
Superior Iron Works
04.2023 - 10.2023
Shipping Manager
Svaha USA Corporation
07.2021 - 03.2023
Temp Records Clerk - Data Entry
Chenega Corporation
07.2019 - 06.2021
Temp Records Clerk - Quality Assurance
Chenega Corporation
04.2019 - 07.2019
Customer Service Representative
ACI Worldwide
07.2016 - 04.2019
Front Desk Associate
Gold's Gym
06.2015 - 08.2016
Day Shift Associate
Papa Murphy's
08.2013 - 06.2015
Associate Degree -
Northern Virginia Community College