Katrina Williams
Virginia Beach
Summary
Dedicated professional with expertise in behavioral monitoring and compliance management. Demonstrated success in creating safe environments and improving emotional well-being. Strong track record of ensuring regulatory adherence and promoting positive outcomes.
Overview
26
26
years of professional experience
Work History
Cafe Monitor
Green Run Elementary School
Virginia Beach
10.2025 - Current
- Monitored student behavior, promoting adherence to school policies and fostering a safe environment.
- Communicated with children, offering comfort and encouragement to enhance emotional well-being.
- Notified appropriate personnel of concerns regarding children's health, behavior or emotional state.
- Guided children on proper eating and restroom practices, supporting their health and hygiene development.
Insurance Specialist
GEICO, Government Employees Insurance
Virginia Beach
10.1999 - 10.2024
- Conducted risk evaluation and policy analysis to ensure compliance with existing regulations
- Collaborated with underwriting teams to assess risk and recommend solutions.
- Managed high- volume accounts involving sensitive personal and financial data. Ensured that customer data was kept confidential at all times in accordance with applicable laws and regulations.
- Developed and implemented strategies to reduce risk exposures and maximize profitability, contributing to overall company performance.
- Monitored regulatory developments impacting the company's lines of business.
- Conducted periodic audits of policy documents to ensure accuracy of information maintained.
- Facilitated resolution of disputes between customers and insurance providers, enhancing customer satisfaction and trust.
- Resolved customer inquiries and disputes through effective communication.
- Collected titles and other documents needed during CAT (catastrophic response team) to ensure timely payouts during hurricane losses, receiving customer payments and issuing receipts.
Education
GED -
First Colonial High School
Virginia Beach, VA07-1996
Skills
- Behavioral monitoring
- Compliance management
- Incident reporting
- Client management
- Risk evaluation
- Time management
- Team collaboration
- Problem solving
- Effective communication
Timeline
Cafe Monitor
Green Run Elementary School
10.2025 - Current
Insurance Specialist
GEICO, Government Employees Insurance
10.1999 - 10.2024
GED -
First Colonial High School