Katy Vasques Martinez
Caroline County,VA
Summary
Proven track record in enhancing customer satisfaction and loyalty demonstrated at all my previous employers through effective complaint resolution and proper time management. Excelled in administrative duties, sales roles, and boosting client retention by leveraging strong communication skills and Microsoft Word proficiency. Bilingual in Spanish and English.
Overview
7
7
years of professional experience
Work History
Assistant Property Manager
Dobrin Property Management
05.2023 - Current
- Followed up on delinquent tenants and coordinated collection procedures by minimizing delinquency to 7%.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and us.
- Handled tenant complaints promptly and appropriately, calling in maintenance, and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Showed apartments to potential tenants and answered questions regarding community.
Sales Associate Supervisor
Universal Auto Sales
05.2022 - 04.2023
- Assisted in creating visual appealing product displays and announcements that showcased vehicles effectively, driving increased sales interest from customers.
- Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
- Mentored junior sales associates to improve their selling techniques, resulting in higher individual performance.
- Resolved escalated customer complaints professionally while maintaining a focus on preserving long-term client relationships.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Answered telephone and email inquiries from potential customers.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
Car Salesperson
Arlington Motors of Woodbridge
12.2019 - 05.2022
- Followed-up on Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
- Completed registration paperwork and sales documentation.
Car Salesperson
Unique Auto Import
05.2017 - 04.2019
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Responded to customer enquiries via telephone and email.
- Prepared purchased vehicles and completed final delivery checks.
- Expanded dealership''s clientele through targeted outreach efforts, including local events and social media engagement.
Skills
- Administrative Support
- Strong Communication Skills
- Property tours and inspections
- Telephone and email etiquette
- Leasing and sales
- Data Entry
- Microsoft Word
- File Organization
- Customer and client relations
Timeline
Assistant Property Manager
Dobrin Property Management
05.2023 - Current
Sales Associate Supervisor
Universal Auto Sales
05.2022 - 04.2023
Car Salesperson
Arlington Motors of Woodbridge
12.2019 - 05.2022
Car Salesperson
Unique Auto Import
05.2017 - 04.2019
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