Katylin Thorne
Harrisonburg
Summary
Friendly and adaptable individual with positive attitude and commitment to providing exceptional customer service. Possesses foundational understanding of cash handling and transaction processing, combined with strong communication skills. Dedicated to creating positive impact by ensuring smooth and efficient customer experience.
Offering strong foundation in customer service principles and genuine desire to learn and grow within financial environment. Brings ability to quickly grasp new concepts and is prepared to use and develop communication and problem-solving skills within a new role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Teller
Burke and Herbert Bank
08.2025 - Current
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
- Resolved customer inquiries promptly, enhancing overall satisfaction and service quality.
- Maintained up-to-date knowledge of banking products and services to provide informed recommendations.
- Collaborated with team members to streamline workflow processes, improving operational efficiency.
Sales Lead Keyholder
Hallmark Gold Crown
04.2025 - 08.2025
- Assisted customers in selecting greeting cards and gifts for various occasions.
- Resolved customer complaints in a timely manner to maintain positive relationships with clients.
- Trained new staff on store policies, procedures, and customer service techniques.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
Private Nanny
Family Employed
02.2025 - 08.2025
- Instructed proper hygiene habits such as brushing teeth or washing hands before meals.
- Administered medication according to parental instructions.
- Provided supervision and guidance to ensure safety of children in all situations.
- Managed light housekeeping duties including laundry, grocery shopping and errands.
Memory Care Program Coordinator
Bellaire at Stone Port
06.2023 - 01.2025
- Coordinated resident activities and events to enhance community engagement.
- Maintained accurate records of resident participation in programs and activities.
- Identified areas where improvements can be made in order to increase efficiency or effectiveness.
- Tagged items with information such as name, room number or care instructions upon request.
- Checked finished products for quality assurance before delivering them to customers.
- Assisted in loading, unloading linens from washers, dryers, folding tables.
- Delivered additional requested items to rooms upon request within reasonable timeframes.
Education
Some College (No Degree) - Christian Studies
Valor Christian College
Columbus, OhioSkills
- Point-of-sale operation
- Verbal and written communication
- Time management
- Strong leadership
- Attention to detail
- Patience and composure
- Customer focus
- Building rapport
- Positive attitude
- Reliable and responsible
Affiliations
- Employee of the Month July 2024
- Presidents List in 2023
Certification
CPR & First Aid Certified
References
Available upon request.
Leadership Experience
Worship Team Leader, 2+ Years
Timeline
Customer Service Teller
Burke and Herbert Bank
08.2025 - Current
Sales Lead Keyholder
Hallmark Gold Crown
04.2025 - 08.2025
Private Nanny
Family Employed
02.2025 - 08.2025
Memory Care Program Coordinator
Bellaire at Stone Port
06.2023 - 01.2025
Some College (No Degree) - Christian Studies
Valor Christian College