Kaya Brady
Petersburg
Summary
Hardworking and enthusiastic as well as trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. Hardworking and passionate job seeker with strong organizational skills eager to learn. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
Work History
Cook, Cashier
Thompson Hospitality
02.2021 - Current
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Communicated closely with servers to fully understand special orders for customers.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Maintained food safety and sanitation standards.
PNIRD Lab Research Assistant
Psychoneuroimmunology, Risk and Disease Laboratory
10.2022 - Current
- Recruitment of African American students at VSU ages 18-25
- Communication with professors for recruitment
- Wisconsin Card sort
- Scheduling of participants
- Run social media
- Oriented and trained new laboratory students and assistants in techniques.
- Assisted with development of agenda and strategic plans for laboratory research work.
- Documented experimental data and completed reports.
- Maintained inventory of needed supplies and reagents for laboratory operation.
- Executed broad projects based on outlined research goals and project specifications.
- Recorded and analyzed data to produce reports of results.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Participated in lab meetings and project presentations.
- Analyzed results using analytical software and created reports.
Online Grocery Associate
Walmart Supercenter
10.2020 - 12.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
Sales Associate
Auto Giants Nisaan
05.2022 - 08.2022
- Call possible leads to set up in person consultations
- Consult customers over the phone in regards to possible automotive interest
- Provide customer service
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
Seasonal Sales Associate/Cashier
Bath & Body Works
11.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
Hostess
The Bungalow
06.2019 - 09.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Bachelor of Science - Psychology
Virginia State University
1 Hayden Drive Petersburg Virginia 2380605.2025
High School Diploma -
Gar-Field High School
Woodbridge, VA06.2020
Skills
- Leadership Training (3 years)
- Commercial Cleaning
- Staff Training
- Stocking and Replenishing
- Active Listening
- Customer Service
- Critical Thinking
- Cooperative Attitude
- Speaking
- Fundraising
- Event Planning
- Organizational Skills
- Microsoft Office
- Marketing
- Interviewing
- Merchandising
- Research
- Cash Management
- Coaching and Mentoring
- Time Management Skills
- Product and Service Sales
- Verbal and Written Communication
Affiliations
National Association for the Advancement of Colored People (NAACP)
October 2022 to Present
Historian 2023-2024
National Society of Success and Leadership
March 2022 to Present
Psi Chi
April 2022 to Present
Psychology Honors Society
Psychology Club
October 2022 to Present
Publications
Association Between Cannabis Use Disorder and Family History of Bipolar
Disorder
March 2022
Timeline
PNIRD Lab Research Assistant
Psychoneuroimmunology, Risk and Disease Laboratory
10.2022 - Current
Sales Associate
Auto Giants Nisaan
05.2022 - 08.2022
Seasonal Sales Associate/Cashier
Bath & Body Works
11.2021 - 01.2022
Cook, Cashier
Thompson Hospitality
02.2021 - Current
Online Grocery Associate
Walmart Supercenter
10.2020 - 12.2022
Hostess
The Bungalow
06.2019 - 09.2019
Bachelor of Science - Psychology
Virginia State University
High School Diploma -
Gar-Field High School
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