Kaydance Shepherd
Fairfax
Summary
Positive, dedicated, and personable individual with a strong aptitude for customer service and teamwork. With a background in performing arts, I have a solid understanding of theater operations, including ticket sales and addressing customer inquiries. Committed to delivering exceptional experiences for patrons while ensuring the smooth execution of daily operations.
Overview
1
1
year of professional experience
Work History
Theatre Crew Member
University Mall Theatres
11.2024 - Current
- Box Office & Ticket Sales
Sell tickets, assist with showtimes, and handle payments, ensuring a smooth experience. - Concessions & Food Service
Prepare snacks, operate registers, and maintain a clean and stocked food area. - Ushering & Customer Assistance
Check tickets, guide guests to seats, monitor for issues, and provide customer support. - Theater Cleaning & Maintenance
Maintain cleanliness of theaters, bathrooms, and lobby areas between showings. - Projection & Equipment Handling
Set up and operate projectors, troubleshoot technical issues, and ensure equipment functionality. - Customer Service & Assistance
Assist customers with questions, resolve complaints, and address issues like seating or refunds. - Security & Safety
Follow emergency protocols, monitor for disruptions, and manage crowd control. - Promotions & Special Events
Assist with event setup and provide information on special screenings and promotions.
Thrift Store Associate
Protector N Paws
05.2024 - 09.2024
- Customer Service
Assist customers, answer questions, and ensure a positive shopping experience. - Cashier Duties
Process transactions, handle returns, and maintain a clean checkout area. - Stocking & Organizing Merchandise
Sort, price, and display donations, keeping shelves neat and accessible. - Donation Handling
Receive, inspect, and sort donations, issuing receipts when necessary. - Store Maintenance
Keep the store clean, organized, and visually appealing. - Stock Inventory & Replenishment
Monitor and restock inventory, assist with inventory counts. - Promotions & Visual Merchandising
Create displays, set up promotions, and assist with special events.
Education
Bachelor of Science - Civil Engineering
George Mason University
Fairfax, VA05-2028
High School Diploma -
Narrows High School
Narrows, VA06-2024
Skills
- Time Management
Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines effectively Helps in coordinating schedules and ensuring events run on time - Organization
Strong organizational skills for managing calendars, schedules, and event details Helps keep everything in order and ensures no detail is missed - Communication
Clear and professional verbal and written communication to interact with clients, vendors, and team members It ensures instructions and expectations are understood - Problem-Solving
Ability to quickly address and resolve issues that arise before or during an event, such as venue changes or scheduling conflicts - Attention to Detail
Meticulous attention to detail when planning events, booking vendors, or reviewing schedules to ensure nothing is overlooked - Multitasking
Handling multiple tasks at once, such as managing phone calls, emails, and event arrangements simultaneously It helps you stay on top of everything when things get busy
- Customer Service
Providing excellent service to clients and guests, answering questions, and addressing concerns in a friendly, helpful manner - Technology Proficiency
Experience with scheduling software, event planning tools, spreadsheets (Excel), and communication platforms (email, messaging apps) to efficiently manage events and schedules - Adaptability
Being flexible and open to learning new things, adjusting to changing work environments or tasks, and adapting to new technology or processes - Teamwork
Being able to collaborate with others and work well in a team It involves understanding different perspectives and contributing to group efforts - Communication
Being able to express ideas clearly and listen actively, whether speaking with coworkers, customers, or supervisors Communication is essential in every role - Critical Thinking
The ability to assess situations, think through solutions, and make informed decisions It’s important for problem-solving and improving efficiency
Timeline
Theatre Crew Member
University Mall Theatres
11.2024 - Current
Thrift Store Associate
Protector N Paws
05.2024 - 09.2024
Bachelor of Science - Civil Engineering
George Mason University
High School Diploma -
Narrows High School
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