Kayla Bromley
Chester,VA
Summary
Proven expertise in customer relationship management and problem-solving, honed at Speak Well Solutions. Excelled in enhancing customer loyalty and streamlining service processes, leveraging skills in CRM software and empathetic communication. Achieved significant improvements in client satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Data Entry Operator Remote
Herbalife
12.2022 - Current
- Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
- Demonstrated adaptability through cross-training in various roles within pharmacy setting to better serve customers as needed.
- Collaborated with pharmacists to resolve drug therapy issues, optimizing patients'' overall health outcomes.
- Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
- Increased customer loyalty by providing empathetic support during challenging medical situations or treatment transitions.
- Reduced wait times by 25% with accurate and efficient prescription processing, ensuring seamless customer experience.
Customer Support Specialist Remote
Speak Well Solutions
09.2020 - 12.2022
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring high level of professionalism at all times.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
Pharmacy Customer Service Representative
Walmart Pharmacy
07.2018 - 08.2020
- Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
- Demonstrated adaptability through cross-training in various roles within t pharmacy setting to better serve customers as needed.
- Collaborated with pharmacists to resolve drug therapy issues, optimizing patients'' overall health outcomes.
- Ensured regulatory compliance by diligently adhering to pharmacy policies, procedures, and applicable laws during daily operations.
- Increased customer loyalty by providing empathetic support during challenging medical situations or treatment transitions.
- Reduced wait times by 30% with accurate and efficient prescription processing, ensuring seamless customer experience.
Education
High School Diploma -
Lancaster High School
Lancaster, VA06.2018
Skills
- Complaint Handling
- Customer Relationship Management (CRM)
- CRM Software
- Call center experience
- Attention to Detail
- Microsoft Windows and Office
- Customer Service
- Teamwork and Collaboration
- Data Entry
- Microsoft Office proficiency
- File Management
- Records Management
- Confidentiality Compliance
- Insurance Verification
- Pharmaceutical knowledge
- Pharmacy law knowledge
- Order Fulfillment
- Problem-Solving
- Time Management
- Computer Skills
Timeline
Data Entry Operator Remote
Herbalife
12.2022 - Current
Customer Support Specialist Remote
Speak Well Solutions
09.2020 - 12.2022
Pharmacy Customer Service Representative
Walmart Pharmacy
07.2018 - 08.2020
High School Diploma -
Lancaster High School
Similar Profiles
Taylor RaimundiTaylor Raimundi
Self Employed at HerbalifeSelf Employed at Herbalife
Mariana Lizarraga ManceraMariana Lizarraga Mancera
Sr. Manager, Talent Acquisition LATAM at HerbalifeSr. Manager, Talent Acquisition LATAM at Herbalife
Anwesha RoyAnwesha Roy
Specialist GBS - Helpdesk at HerbalifeSpecialist GBS - Helpdesk at Herbalife