Kayla Crawley
Newport News
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
Work History
EVOC Driver
Cardinal Ambulance Services, Inc.
07.2024 - Current
- Assisted medical personnel in patient care during transit, enhancing comfort and safety.
- Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
- Developed improved communication strategies with medical staff, facilitating better patient handoffs upon arrival.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Delivery Driver
Papa Johns International Inc.
07.2022 - 07.2024
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Coordinated with team members to manage peak hours effectively, ensuring order fulfillment.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Shift Leader
Dairy Queen Grill & Chill
07.2020 - 04.2022
- Managed cash register operations, including opening and closing duties.
- Introduced workflow improvements that enhanced team efficiency during peak hours.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High School Diploma -
Warwick High School
Newport News, VASkills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- GPS and route planning
- Cash handling
- Team leadership
- Customer service management
- Training assistance
- Team motivation
- Attention to detail
- Safe driving
- Loading and unloading
- Heavy lifting
- Vehicle cleaning and maintenance
Timeline
EVOC Driver
Cardinal Ambulance Services, Inc.
07.2024 - Current
Delivery Driver
Papa Johns International Inc.
07.2022 - 07.2024
Shift Leader
Dairy Queen Grill & Chill
07.2020 - 04.2022
High School Diploma -
Warwick High School