KAYLA D CROSWELL
Hampton
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Radiology Assistant
Sentara Family & Internal Medicine Physicians
Williamsburg
2024.01 - 2025.01
- Placing IVs & drawing blood
- Fostered relationships with patients to minimize anxiety and distress and enhance cooperation.
- Conducted basic laboratory tests related to radiology procedures.
- EKG
- Assisted radiologists with patient imaging procedures and documentation
- Scheduled patient appointments and coordinated follow-up care
- Monitored inventory levels of radiology supplies and requested replenishments.
- Processed patient records using electronic health record systems efficiently.
- Supported staff training by mentoring new team members on procedures.
- Monitored patient vital signs throughout procedure if required.
- Reviewed orders from referring physicians to determine appropriate examinations or treatments.
- Assisted physicians with biopsy and other invasive procedures as needed.
- Organized patient charts according to established standards.
Patient Care Specialist
Sentara Family & Internal Medicine Physicians
Williamsburg
2022.01 - 2024.01
- Assisted patients with scheduling appointments and managing their medical records.
- Collaborated with healthcare providers to coordinate patient care and support services.
- Verified insurance information and processed patient registrations efficiently.
- Educated patients about treatment plans and medication instructions clearly.
- Managed electronic health record systems to ensure accurate patient documentation.
- Handled patient inquiries and resolved issues with empathy and professionalism.
- Supported clinical staff in preparing examination rooms and organizing supplies.
- Assisted in scheduling appointments for diagnostic testing or specialist referrals.
- Ordered medical supplies when needed and monitored inventory levels.
- Managed incoming calls from pharmacies requesting authorization for prescription refills.
- Provided emotional support to family members of critically ill or injured patients.
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality.
- Maintained accurate patient records in the Electronic Health Records system.
- Maintained organized filing systems for confidential client records.
- Handled incoming calls, directing inquiries to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level.
Administrative Assistant
Walkers Recovery Services LLC
Williamsburg
2015.01 - 2021.01
- Customer Service
- Using Data Bases
- Processed payroll for employees using advanced payroll software systems.
- Managed timekeeping systems to track employee hours accurately.
- Performed administrative tasks such as filing, copying, scanning. for the Payroll Department.
- Updated employee profiles with changes in job titles or salaries as required.
Education
High School Diploma -
Bruton High School
2007.09 - 2011.01
Skills
- Office Management
- Record Keeping
- Medical Records
- Medical Terminology
- Maintaining high volume Emergency department
- Electronic health records
- Administration
- EKG administration
- IV insertion and blood draw
- Healthcare coordination
- Customer service
Certification
- Patient Care Assistant
- Basic Life Support | First Aid
- Patient Care Tech Certification
- Nonviolent & Violent Crisis Intervention
- IV & Blood draw Certification
Timeline
Radiology Assistant
Sentara Family & Internal Medicine Physicians
2024.01 - 2025.01
Patient Care Specialist
Sentara Family & Internal Medicine Physicians
2022.01 - 2024.01
Administrative Assistant
Walkers Recovery Services LLC
2015.01 - 2021.01
High School Diploma -
Bruton High School
2007.09 - 2011.01