Kayla Dixon
Yorktown
Summary
Adept at enhancing customer experiences and streamlining operations, my tenure at the United States Air Force honed my skills in security screening and conflict resolution. Spearheaded a team at Chic-Fil-A, boosting employee retention and engagement. Proven record in vendor communication and equipment management, I bring a unique blend of technical and interpersonal skills to the table.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Visitor Control Center Operator
United States Air Force
Clovis
11.2021 - 01.2025
- Created records, schedules, reports, and correspondence, and delivered to professionals.
- Managed visitor sign-in and registration for all visitors.
- Conducted security screening, performing ID verification and background checks for over 1,000 visitors per month
- Resolved customer complaints regarding service interruptions or delays in a timely manner.
Sales Associate
Footaction
Chesapeake
09.2019 - 10.2021
- Engaged customers in friendly, professional dialogue to determine needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Managed cash register operations while assisting customers with purchases, ensuring a positive and efficient shopping experience.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
Operations Supervisor
Chic-Fil-A
Chesapeake
07.2018 - 09.2021
- Oversaw compliance with safety and quality standards, significantly reducing incident rates.
- Directed employees on how to use equipment properly and safely.
- Supervised and trained a team of 10+, elevating customer service ratings through effective coaching and performance feedback.
- Fostered a positive work environment, leading to improvement in employee retention, engagement scores, and work performances.
- Overseen routine food and business functions.
Education
High School Diploma -
University of Arizona
Tucson, AZSkills
- Customer service
- Security screening
- Record keeping
- Conflict resolution
- Team building
- Vendor communication
- Time management
- Network troubleshooting
- Equipment management
Accomplishments
- Early promotion while in the armed forces
Certification
- CPR Certified
Timeline
Visitor Control Center Operator
United States Air Force
11.2021 - 01.2025
Sales Associate
Footaction
09.2019 - 10.2021
Operations Supervisor
Chic-Fil-A
07.2018 - 09.2021
High School Diploma -
University of Arizona
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