Summary
Overview
Work History
Education
Timeline
Generic

Kayla Flanner

Bluefield,NV

Summary

Professional banker Trainee with solid background in banking and finance.. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.

Overview

7
7
years of professional experience

Work History

Professional Banker Trainee

New Peoples Bank
10.2021 - Current
  • Gaining valuable knowledge in various aspects of banking operations, and management in order to successfully advance, and become a greater asset to the financial institution.

Relationship Banker II

New Peoples Bank
10.2021 - 09.2023
  • Presented new and additional products and services to existing customers
  • Cultivated strong customer relationships by providing tailored advice and services
  • Performed all CSR duties that involved new account openings, product changes, and account maintenance
  • Provide assistance as needed with the vault, as backup vault teller

Administrative Assistant

United Way Of Southwest Virginia
11.2020 - 10.2021
  • Assisted coworkers and staff members with special tasks on a daily basis
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
  • Managed department budgets and generated financial reports for management review
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
  • Scheduled office meetings and client appointments for staff teams.

Manager's Assistant

Enterprise Rent-A-Car
06.2019 - 11.2020
  • Manage a fleet of 150 vehicles on a daily basis by maintaining relationships with accounts and resolving billing issues
  • Manage all major meetings with body shops, and dealerships
  • Ranked top 5 in the region for sales performance on the ESQI report for January2020
  • Conducted business analysis and evaluations of our ERAC accounts to improve business operations.

Sales Associate

Walmart
02.2019 - 06.2019
  • Contributed to event marketing, sales and brand promotion
  • Drove store revenue by offering customers accessories and related purchases to complete selections
  • Contributed to team objectives in a fast-paced environment
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Customer Service Representative

Teleperformance
02.2017 - 02.2019
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
  • Educated customers about billing, payment processing and support policies and procedures
  • Investigated and resolved accounting, service and delivery concerns.

Education

B.S. - Business Management

Emory And Henry College
Emory, VA
05.2019

Timeline

Professional Banker Trainee

New Peoples Bank
10.2021 - Current

Relationship Banker II

New Peoples Bank
10.2021 - 09.2023

Administrative Assistant

United Way Of Southwest Virginia
11.2020 - 10.2021

Manager's Assistant

Enterprise Rent-A-Car
06.2019 - 11.2020

Sales Associate

Walmart
02.2019 - 06.2019

Customer Service Representative

Teleperformance
02.2017 - 02.2019

B.S. - Business Management

Emory And Henry College

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