Kayla Gonyo
Mechanicsville
Summary
Dynamic and dedicated professionalism with extensive experience at Gus’s Italian Restaurant, excelling in customer service and communication. Proven ability to enhance guest satisfaction through attentive order taking and listening with efficient problem resolution. Recognized for maintaining high cleanliness standards and a friendly demeanor, ensuring a welcoming environment experience.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess/Food Runner
Gus’s Italian Restaurant
Mechanicsville
09.2024 - Current
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Informed kitchen staff of any special orders or dietary restrictions.
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Food Waiter
Peking restaurant
Mechanicsville
03.2024 - 08.2024
- Assisted with seating arrangements and answered any questions regarding menu items or specials of the day.
- Maintained cleanliness of dining area including setting up tables before shift began, cleaning up spills during shift, wiping down surfaces after shift ended.
- Replenished beverages throughout meal service as needed.
- Received payment by credit card or cash and returned appropriate change to customers.
- Provided excellent customer service by anticipating needs of guests, responding quickly to requests, addressing complaints tactfully, and thanking customers for their patronage.
- Checked with customers to ensure they were satisfied with their meals and addressed any concerns immediately.
- Handled customer complaints in a professional manner while resolving issues quickly and efficiently.
- Responded promptly and professionally to customer feedback or complaints regarding service or food quality.
- Coordinated closing duties such as restocking supplies, counting money drawers, resetting dining room furniture and decorations, at end of shift.
- Took orders accurately, efficiently and courteously from customers in a timely manner.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
Education
High School Diploma -
Mechanicsville High School
Mechanicsville, VA05-2025
Skills
- Customer service
- Order taking
- Communication skills
- Attention to detail
- Time management
- Cleaning and sanitation
- Active listening
- Friendly demeanor
- Multitasking Abilities
Timeline
Restaurant Hostess/Food Runner
Gus’s Italian Restaurant
09.2024 - Current
Food Waiter
Peking restaurant
03.2024 - 08.2024
High School Diploma -
Mechanicsville High School