Kayla Hall
Alexandria
Summary
To obtain a position that will allow for further development and enhancement of technology, innovation and interpersonal skills, while providing excellent customer service.
Overview
7
7
years of professional experience
Work History
Administrative Technician III
Department of motor vehicles
04.2024 - Current
- Verify and process required documentation for various DMV services, including license renewals, address changes, vehicle titles, and registration.
- Accurately input and update customer information into the DMV system, ensuring compliance with state laws and regulations.
- Address and resolve customer inquiries or concerns, ensuring customer satisfaction while maintaining a calm and respectful demeanor.
- Ensure that all forms, applications, and payments are processed in compliance with state regulations and policies.
- Assist in maintaining a smooth workflow by managing customer lines, answering questions, and providing clear instructions to customers.
- Prepare, review, and issue necessary documents (e.g., driver's licenses, registration certificates) for customers, ensuring accuracy.
- Manage multiple customer requests simultaneously in a fast-paced environment while maintaining high levels of professionalism and attention to detail.
Retail Sales
AAA
10.2023 - 03.2024
- Consistently up-sell/cross-sell AAA products including new memberships, credit cards, and insurance referrals
- Plan domestic travel vacations (car rentals, hotels, vacation packages)
- Answer incoming overflow calls for Roadside Assistance during high call volumes
- Proficient with computer skills including the ability to multitask in several websites and programs including Microsoft.
Retail Manager
AutoZone
01.2022 - 09.2022
- Open & close store efficiently
- Audit tills
- Oversee associates to ensure quality customer service is conveyed
- Match the appropriate auto zone part to the customer's vehicle
- Lead, train, and motivate team members to meet sales and customer service goals
- Provide excellent customer service and assist with product selection
- Manage inventory, including ordering, stocking, and merchandising
Sales Lead
Guess Inc.
09.2019 - 01.2022
- Provide exceptional customer service and personalized styling assistance
- Drive individual and team sales to meet or exceed store goals
- Lead by example on the sales floor and support daily operations
- Assist with training, coaching, and motivating sales associates
- Maintain visual merchandising and brand presentation standards
- Process sales transactions, returns, and exchanges accurately
- Support opening and closing procedures as needed
- Help resolve customer issues in a professional manner
Education
University of Maryland Global Campus
Hyattsville, MDSkills
- Customer service
- File organization
- Data entry proficiency
- Telephone reception
- Document management
- Database management
- Fast learner
- Telephone and email etiquette
Timeline
Administrative Technician III
Department of motor vehicles
04.2024 - Current
Retail Sales
AAA
10.2023 - 03.2024
Retail Manager
AutoZone
01.2022 - 09.2022
Sales Lead
Guess Inc.
09.2019 - 01.2022
University of Maryland Global Campus