Kayla Mauzy
Winchester
Summary
Detail-oriented professional with expertise in insurance verification, claims processing, and customer service. Proven ability to enhance patient experiences while ensuring compliance with healthcare regulations and HIPAA standards. Detail-focused professional in the financial documentation and management field, known for high productivity and efficient task completion. Specialize in accurate billing, proficient data entry, and effective account reconciliation. Excel at time management, problem-solving, and communication skills, ensuring seamless operational flow and patient / client satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant II
Grafton
Berryville, VA
09.2025 - Current
- Implemented office supply inventory management system, reducing costs through strategic purchasing decisions.
- Ensured confidentiality of sensitive information through strict adherence to privacy policies and implementation of secure filing systems.
- Coordinated patient appointments and follow-ups to enhance scheduling efficiency.
- Organized and optimized provider schedules while ensuring effective communication with clients during meetings.
- Reviewed and verified monthly Omnicare billing statements for accuracy and timely submission.
- Conducted reconciliation of credit card statements to uphold financial accuracy.
- Developed and maintained thorough client documentation to enhance communication and service delivery with DSS and DHHR.
- Managed the process of obtaining necessary signatures and documentation from DSS and DHHR, ensuring adherence to deadlines.
- Resolved client billing discrepancies to ensure accurate invoicing.
- Communicated with parents or guardians regarding incidents involving child health or safety. Provided updates on any sickness or injuries sustained by children. Assisted in addressing concerns from families about child well-being.
Surgery Scheduler /Dental Insurance Coordinator
Advanced Implant and Periodontal Specialists
WINCHESTER, VA
05.2021 - 09.2025
- Managed patient records using electronic health record systems for accuracy and compliance.
- Coordinated patient schedules to optimize appointment flow and reduce wait times.
- Assisted in patient insurance verification, facilitating coverage for necessary treatments.
- Ensured compliance with HIPAA regulations as well as other applicable laws.
- Coordinated payment with insurance companies and discussed dental benefits with patients.
- Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
- Coordinated insurance claims processing and documentation for timely resolution.
- Assisted in resolving discrepancies in patient accounts and insurance claims.
- Maintained filing systems for important documents and confidential information.
Medical Records Coordinator
Caring Angels Home Health
WINCHESTER, VA
03.2020 - 05.2021
- Organized patient medical records for compliance with healthcare regulations.
- Coordinated with healthcare providers to ensure accurate documentation of patient care.
- Managed electronic health record systems to maintain data integrity and accessibility.
- Collaborated with billing department to resolve discrepancies in patient records.
- Assisted in audits of medical records for quality assurance purposes.
- Reviewed incoming documents for accuracy before filing in patient charts.
- Retrieved and distributed medical records to physicians or other healthcare personnel as requested.
- Created new patient charts, including entering data into electronic health record system.
- Received incoming faxes and scanned them into the appropriate patient's chart in the EHR system.
- Sent out reminders to providers regarding overdue documentation or incomplete charts.
- Documented patient information accurately according to HIPAA standards.
Patient Care Coordinator
My Eye Doctor
WINCHESTER, VA
07.2018 - 03.2020
- Coordinated patient appointments and managed scheduling efficiently.
- Assisted patients with insurance inquiries and billing processes.
- Maintained accurate patient records in electronic health systems.
- Collaborated with medical staff to resolve patient concerns promptly.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Managed inventory by tracking stock levels and ordering supplies as needed.
- Resolved customer complaints in a timely manner while maintaining excellent customer service.
- Processed payments accurately using cash registers or point-of-sale systems.
- Participated in team meetings discussing strategies for improving sales and customer experience.
- Analyzed customer feedback data to identify areas of improvement within the store's operations.
- Created detailed reports on store performance metrics including sales volumes, profits, losses.
Workers Compensation Coordinator
Bone and Joint Specialist
WINCHESTER, VA
03.2019 - 01.2020
- Managed the processing of workers' compensation claims and documentation.
- Reviewed and verified claim information for accuracy and completeness.
- Maintained organized records of all claims, correspondence, and follow-up actions.
- Maintained records on employee injuries, illnesses, treatments, and related expenses.
- Coordinated communication between medical providers and insurance companies.
- Implemented updated procedures for handling incoming claims efficiently.
- Facilitated communication between employers, employees, insurance companies and case managers regarding workers compensation claims.
- Worked closely with Human Resources department to ensure workers compensation claims were handled properly.
- Developed strategies to resolve disputes between employers and employees over workers' compensation claims.
Case Manger /Chiropractic Assistant
Apple Wellness Clinic
WINCHESTER, VA
10.2015 - 07.2018
- Coordinated patient care plans with healthcare providers and support staff.
- Assessed client needs through comprehensive evaluations and interviews.
- Monitored client progress and adjusted care strategies as necessary.
- Educated patients on office policies, treatment options, and wellness programs.
- Provided support to the chiropractor with patient care needs.
- Assisted with administrative tasks such as filing, faxing, scanning documents and mailing letters.
- Provided excellent customer service to ensure satisfaction of all clients.
- Organized office supplies and maintained inventory for efficient workflow.
- Supported chiropractors during treatments by preparing necessary equipment and materials.
- Monitored client progress through regular follow-up contacts.
- Managed patient scheduling and appointment confirmations for smooth office operations.
- Assisted in maintaining patient records and ensuring data accuracy in systems.
Education
High School Diploma -
Hampshire High School
Romney, WV05-2012
Skills
- Insurance verification
- Claims processing
- Customer service
- Payment collection
- EHR management
- Time management
- Office management
- Attention to detail
- Effective communication
- Patient scheduling
Certification
- CPR Certified
- Marketing Certification
Timeline
Administrative Assistant II
Grafton
09.2025 - Current
Surgery Scheduler /Dental Insurance Coordinator
Advanced Implant and Periodontal Specialists
05.2021 - 09.2025
Medical Records Coordinator
Caring Angels Home Health
03.2020 - 05.2021
Workers Compensation Coordinator
Bone and Joint Specialist
03.2019 - 01.2020
Patient Care Coordinator
My Eye Doctor
07.2018 - 03.2020
Case Manger /Chiropractic Assistant
Apple Wellness Clinic
10.2015 - 07.2018
High School Diploma -
Hampshire High School