Kayla Wood
Midlothian
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager
Dunkin' Donuts
Midlothian
12.2023 - Current
- Ensured compliance with safety regulations and company policies.
- Developed a system for tracking inventory and ordering supplies as needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Extracted information from payroll system and generated reports for various departments and vendors.
- Processed new employee paperwork and entered information into payroll system.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Shift Leader
7 Brew
Midlothian
07.2024 - 12.2024
- Determined consumer needs to provide products and services appealing to larger market.
- Assisted in training new employees on shift operations.
- Developed promotional strategies to attract more customers during slow periods.
- Assisted general manager with operations game plan and company initiatives implementation.
- Utilized POS systems efficiently for order processing and inventory management.
Cashier
PetSmart
Chester
07.2023 - 08.2023
- Answered customer inquiries regarding store policies and procedures.
- Helped customers find specific products, answered questions, and offered product advice.
- Followed company security procedures for handling large sums of money.
- Answered customers' questions and provided information on store procedures or policies.
- Greeted customers promptly and responded to questions.
Education
Bachelor of Science - Environmental Science
Bridgewater College
Bridgewater, VA05-2027
High School Diploma -
Thomas Dale High School
Chester, Va05-2023
Skills
- Customer service
- Project management
- Inventory management
- Employee training
- Problem solving
- Multitasking capacity
- Employee supervision
- Shift scheduling
- Adaptability
- Customer service and satisfaction
Certification
- ServSafe
- Shift management
Timeline
Shift Leader
7 Brew
07.2024 - 12.2024
Assistant Manager
Dunkin' Donuts
12.2023 - Current
Cashier
PetSmart
07.2023 - 08.2023
Bachelor of Science - Environmental Science
Bridgewater College
High School Diploma -
Thomas Dale High School