Kayla O'Gara
Midlothian
Summary
Detail-oriented and knowledgeable medical assistant and patient service representative skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Known for excellent interpersonal skills and for being an independent worker with medical experience who is dedicated to optimal patient care. An asset to any company due to fast learning abilities, management experience, friendly charisma, and ability to problem solve and drive customer satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Kick Back Jacks
Midlothian
11.2022 - Current
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Effectively multitasked within fast-paced environment.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Completed regular bar inventories and daily requisition sheets.
Medical Assistant
OrthoVirginia
Richmond
06.2021 - Current
- Contacted medical facilities to schedule patients for admission.
- Registered new patients into practice management software program accurately entering demographic information.
- Measured vital signs and took medical histories to prepare patients for examination.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Processed orders for medical supplies and lab equipment.
- Explained treatment procedures and physicians' instructions.
- Adapted teaching methods according to the needs of individual learners or groups.
- Trained newly hired top talent to fill key positions and maximize productivity.
Manager, Bartender, & Server
Hooters of America
Chesterfield
04.2017 - 11.2022
- Responsible for opening and closing store operations.
- Implemented and enforced all corporate store policies.
- Responsible for customer relations, to include satisfaction metrics and conflict resolution.
- Monitoring all employees and staff scheduling management.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Inventory management for food, merchandise, and supplies.
- Managed accurate register and produced summaries to align with daily inventory usage numbers.
Medical Assistant & Surgery Coordinator
The Foot Center
Richmond
06.2020 - 05.2021
- Traveling to each practice location to open and close operations everyday.
- Answering all incoming calls and scheduling routine and surgery appointments
- Assists with radiologic procedures and manages/organizes medical imaging records
- Measuring and applying splints/supports to patients.
- Dispensing and distributing supplies and DME goods.
- Entering and processing insurance claims.
- Handling all payments.
- Sanitizing, restocking, and organizing exam rooms and medical equipment.
Sales Associate / Front Desk Representative
Prince George Golf Course
Prince George
03.2020 - 07.2020
- Open and closing of the store operations.
- Handling all money transactions
- Responsible for customer satisfaction.
- Answering all incoming calls and managing course schedule
- Cleaned and sanitized all working areas.
Bartender
Buffalo Wild Wings
Las Vegas
03.2019 - 03.2020
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Sales Associate / Front Desk Representative
Total Eclipse Window Tint
Las Vegas
03.2019 - 03.2020
- Opening and closing of the store.
- Prepared and filed documents from sales and orders.
- Handling all transactions.
- Receiving all calls and scheduling of appointments.
- Communicating with dealerships for scheduling and transport of customer vehicles.
- Proper sanitation and cleaning.
Supervisor
Tasty Treat
Wakefield
03.2015 - 04.2017
- Monitored all employees and scheduling.
- Handled all transactions.
- Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
- Ensured proper stocking of food, merchandise, and supplies.
- Cleaned all workstations and machines.
Education
High School Diploma -
Tidewater Academy
Wakefield, VA4 2015
Associate of Science - Business
John Tyler Community College
Chester, VA2022
No Degree - Business
Richard Bland Community College
South Prince George, VASkills
- Medical office administration
- EMR / EHR (CareTracker EMR)
- Patient and Employee Scheduling
- Patient Management
- Medical Records Management
- Insurance Management
- Inventory Management
- Sales & Money Management
- Organizing
- Diagnostic equipment expertise
- Microsoft Office
- HIPAA certified
Certification
Certified HIPAA Officer
PCIHIPAA Cert# KO867530910222020
Timeline
Bartender
Kick Back Jacks
11.2022 - Current
Medical Assistant
OrthoVirginia
06.2021 - Current
Medical Assistant & Surgery Coordinator
The Foot Center
06.2020 - 05.2021
Sales Associate / Front Desk Representative
Prince George Golf Course
03.2020 - 07.2020
Bartender
Buffalo Wild Wings
03.2019 - 03.2020
Sales Associate / Front Desk Representative
Total Eclipse Window Tint
03.2019 - 03.2020
Manager, Bartender, & Server
Hooters of America
04.2017 - 11.2022
Supervisor
Tasty Treat
03.2015 - 04.2017
High School Diploma -
Tidewater Academy
Associate of Science - Business
John Tyler Community College
No Degree - Business
Richard Bland Community College