Kayla Ortiz
Henrico
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Receptionist
Royal Dermatology And Aesthetic Skin Care
12.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained stringent hygiene standards of unit with disinfection and consistent restock of all equipment.
- Transported patients between rooms and appointments or testing locations.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Enhanced patient care by providing compassionate support and assistance with daily living activities.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Bakery Production Worker
Flour Garden Bakery
09.2023 - 12.2024
- Maximized freshness of baked goods by closely monitoring oven temperatures and adjusting as needed for optimal results.
- Ensured accurate order fulfillment by carefully packaging finished products according to customer specifications.
- Enhanced bakery production efficiency by streamlining processes and implementing time-saving techniques.
- Demonstrated adaptability by quickly learning and fulfilling various roles within the bakery operation as needed, including mixing doughs, shaping pastries, and operating ovens.
- Assisted in the preparation of bakery displays, ensuring an attractive presentation of products to entice customer purchases.
Food Service Worker
Libbie Market
08.2020 - 09.2023
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Developed and maintained positive relationships with customers to enhance service.
Food Truck Operator
Taqueria El Chido
06.2019 - 07.2020
- Greeted customers, answered menu questions and responded to complaints.
- Increased customer satisfaction by providing efficient and friendly service in a fast-paced food truck environment.
- Accepted orders and packed food for takeout and delivery.
- Ensured cleanliness and safety within food truck, adhering to local health department guidelines.
- Reduced wait times for customers by implementing effective workflows for order preparation and delivery within the food truck space.
- Trained new employees on proper food handling techniques, equipment usage, sanitation practices, and company policies.
Education
No Degree - Business Administration And Management
J. Sargeant Reynolds Community College
Richmond, VAHigh School Diploma -
Hermitage High School
8301 Hungary Spring Rd05-2020
Skills
- Order fulfillment
- Sanitation procedures
- Workplace cleanliness
- Attention to detail
- Verbal and written communication
- Product presentation
- Telephone skills
- Organization skills
- Bookkeeping
- Tech-Savvy
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Royal Dermatology And Aesthetic Skin Care
12.2024 - Current
Bakery Production Worker
Flour Garden Bakery
09.2023 - 12.2024
Food Service Worker
Libbie Market
08.2020 - 09.2023
Food Truck Operator
Taqueria El Chido
06.2019 - 07.2020
No Degree - Business Administration And Management
J. Sargeant Reynolds Community College
High School Diploma -
Hermitage High School
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