Kayla Parker
Norfolk
Summary
Dynamic team player with a proven track record at Chick-fil-A, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction through effective problem-solving and empathetic communication. Demonstrated strong time management skills, ensuring smooth operations during peak periods while fostering a positive work environment.
Developed strong teamwork and customer service skills in a fast-paced environment, looking to transition into a new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make a meaningful impact in a new role.
Overview
1
1
year of professional experience
Work History
Team Member
Chic-Fil-A
11.2023 - 08.2024
- Developed strong cooperative relationships with coworkers and managers.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Evaluated customer needs and feedback to drive product and service improvements.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Fostered positive work environment, leading by example and offering support to team members as needed.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Improved customer satisfaction by quickly helping each person find desired items.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Bachelor of Business - Business Analytics
Old Dominion University
Norfolk, VA05-2028
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Collaboration and teamwork
- Cleaning
- Creativity and innovation
- Organizing work stations
- Complaint resolution
- Relationship building
- Team building
- Conflict resolution
- Social media expertise
- Time management
Timeline
Team Member
Chic-Fil-A
11.2023 - 08.2024
Bachelor of Business - Business Analytics
Old Dominion University
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