Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Peterson

Portsmouth

Summary

Dynamic professional with a robust background in office administration and a track record of enhancing digital marketing campaigns by providing actionable insights. Excelled in customer service and leadership, demonstrating strong analytical skills and a commitment to excellence. Proven ability to manage time effectively and drive results.

Overview

3
3
years of professional experience

Work History

Administrative Assistant

Classic Upward Bound
10.2023 - Current
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Improved digital marketing campaign performance by analyzing data and providing actionable insights.

Teachers Assistant/Intern

Norfolk State University's Sociology Department
01.2024 - 05.2024
  • Supported classroom activities, tutoring, and reviewing work.
  • Mentored and tutored individual students needing additional help.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.

Daycare Aide

Epworth Day School
09.2023 - 12.2023
  • Communicated effectively with parents, providing updates on their child''s progress and addressing any concerns or questions.
  • Participated in ongoing professional development opportunities to stay informed on best practices within childcare settings.
  • Created a nurturing environment by offering comfort during moments of distress or separation anxiety among the children.
  • Supported children''s transition between various activities throughout the day, minimizing disruptions and maintaining structure.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Prepared nutritious meals and snacks in accordance with food safety guidelines, promoting healthy eating habits among daycare attendees.

Research Assistant

Norfolk State University's Sociology Department
04.2023 - 08.2023
  • Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
  • Utilized statistical software for data analysis, generating accurate insights into complex datasets.
  • Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
  • Contributed to the publication of research articles in peer-reviewed journals, showcasing expertise in various topics.

Teacher's Assistant

Gencyber/ Norfolk State University's
05.2021 - 08.2021
  • Encouraged small groups to discuss topics and explore concepts through hands-on activities.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Participated in professional development opportunities to stay current on educational best practices and enhance teaching skills.

Education

Bachelor of Arts - Sociology

Norfolk State University
Norfolk, VA
12-2024

Skills

  • Customer Service
  • Computer Skills
  • Office Administration
  • Time Management
  • Critical Thinking
  • Documentation and Recordkeeping
  • Microsoft Office 365
  • Leadership and Management Abilities
  • Strong analytical skills

Timeline

Teachers Assistant/Intern

Norfolk State University's Sociology Department
01.2024 - 05.2024

Administrative Assistant

Classic Upward Bound
10.2023 - Current

Daycare Aide

Epworth Day School
09.2023 - 12.2023

Research Assistant

Norfolk State University's Sociology Department
04.2023 - 08.2023

Teacher's Assistant

Gencyber/ Norfolk State University's
05.2021 - 08.2021

Bachelor of Arts - Sociology

Norfolk State University

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Kayla Peterson