Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Powers

Dante

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Reliable cashier with background in retail and customer service environments. Known for maintaining speed, accuracy and courtesy under pressure. Strengths include cash handling, POS systems operation, and exceptional customer interaction skills. Contribute to customer satisfaction improvement in previous roles by offering prompt, efficient service.

Overview

19
19
years of professional experience
2009
2009
years of post-secondary education

Work History

Cashier

GPM Investments
Castlewood
12.2023 - 01.2024
  • Handled cash transactions efficiently and accurately during busy shifts.
  • Maintained cleanliness and organization of dining area and service counters.
  • Provided friendly and prompt customer service to enhance guest experience.
  • Operated point-of-sale system to process orders smoothly and quickly.
  • Assisted in managing inventory by restocking supplies as needed.
  • Followed safety and sanitation guidelines to ensure a safe work environment.
  • Engaged with customers to address inquiries and provide menu information.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Followed company security procedures for handling large sums of money.
  • Answered customer inquiries regarding store policies and procedures.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Helped with purchases and signed customers up for rewards program.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Used suggestive selling techniques to promote add-on sales.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Resolved customer complaints professionally in accordance with company policy.
  • Maintained work area and kept cash drawer organized.
  • Processed customer payments quickly and returned exact change and receipts.
  • Built and maintained productive relationships with employees.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Answered customers' questions and provided information on store procedures or policies.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Offered customers carry-out service at completion of transaction.
  • Checked personal identifications during alcohol and tobacco sales.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Adhered to social distancing protocols and wore mask or face shield.

CSR

Sykes Enterprises, Incorporated
Wise
08.2007 - 01.2009
  • Assisted customers with inquiries and resolved issues promptly.
  • Utilized company software to track customer interactions and feedback.
  • Provided product information and technical support to enhance customer experience.
  • Collaborated with team members to improve service delivery processes.
  • Escalated complex issues to management for further assistance and resolution.
  • Participated in team meetings to discuss service improvements and strategies.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Supported sales team members to drive growth and development.
  • Promoted available products and services to customers during service, account management and order calls.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Cashier

K-Mart Store
Wise
11.2006 - 09.2007
  • Handled cash transactions efficiently and accurately during busy shifts.
  • Maintained cleanliness and organization of dining area and service counters.
  • Provided friendly and prompt customer service to enhance guest experience.
  • Assisted in managing inventory by restocking supplies as needed.
  • Operated point-of-sale system to process orders smoothly and quickly.
  • Followed safety and sanitation guidelines to ensure a safe work environment.
  • Engaged with customers to address inquiries and provide menu information.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Answered customer inquiries regarding store policies and procedures.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Discounted purchases by scanning and redeeming coupons.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.

Cashier

McDonald's
Norton
11.2004 - 09.2005
  • Handled cash transactions efficiently and accurately during busy shifts.
  • Maintained cleanliness and organization of dining area and service counters.
  • Provided friendly and prompt customer service to enhance guest experience.
  • Assisted in managing inventory by restocking supplies as needed.
  • Collaborated with team members to ensure timely food preparation and delivery.
  • Followed safety and sanitation guidelines to ensure a safe work environment.
  • Engaged with customers to address inquiries and provide menu information.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Worked closely with front-end staff to assist customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Education

J. J. Kelly High School
Wise, VA

Skills

  • Cash handling
  • Point-of-sale operation
  • Inventory management
  • Customer engagement
  • Transaction processing
  • Customer relationship management
  • Team collaboration
  • Problem resolution
  • Active listening
  • Effective communication
  • Attention to detail
  • Credit and cash transaction
  • Spirit, wine, and beer expertise
  • Transaction handling
  • Money handling
  • Product restocking
  • Purchase assistance
  • Clear communication
  • POS systems
  • Receipt handling
  • Scanner operations
  • Customer assistance
  • Product recommendations
  • Multitasking and organization
  • Credit card processing
  • Cash management
  • Work ethic and integrity
  • Professionalism and courtesy
  • Cash handling and management
  • Customer service excellence
  • Order taking
  • Dependability and reliability
  • Empathy and patience
  • Basic math
  • Cash register operation
  • Inventory restocking
  • Daily reporting
  • Cash handling expertise
  • Written and verbal communication
  • Merchandise restocking
  • Drawer balancing
  • Cash register systems

Timeline

Cashier

GPM Investments
12.2023 - 01.2024

CSR

Sykes Enterprises, Incorporated
08.2007 - 01.2009

Cashier

K-Mart Store
11.2006 - 09.2007

Cashier

McDonald's
11.2004 - 09.2005

J. J. Kelly High School

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Kayla Powers