Summary
Overview
Work History
Education
Skills
Additional Information - Job Skills
Affiliations
Accomplishments
Personal Information
References
Timeline
Generic

Kayla Stuart

Draper

Summary

Dynamic customer service professional with a proven track record at National Bank of Blacksburg, excelling in complaint resolution and account management. Adept at utilizing Excel for record keeping and enhancing customer satisfaction through effective communication. Recognized for consistently exceeding productivity targets while fostering strong client relationships.

Overview

19
19
years of professional experience

Work History

Customer Service Representative

National Bank Of Blacksburg
Pulaski
01.2025 - Current
  • Managed customer accounts and updated information efficiently.
  • Resolved complaints through effective communication and problem-solving skills.
  • Maintained accurate records of customer interactions and transactions.
  • Updated accounts with recent information and processed customer payments.
  • Managed incoming calls from customers seeking assistance with their accounts or other problems.
  • Escalated complex issues and set up appointments for customers needing to speak with branch mangers.
  • Worked closely with supervisors to ensure that tasks were completed according to company standards.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Resolved customer concerns with friendly and knowledgeable service.
  • Provided excellent customer service by addressing customer needs in a timely fashion.
  • We had team meetings through Teams.
  • Mobile deposit increase, and Zelle increase.
  • Phone number change and email.
  • Money transfer over the phone.
  • Recording customer information on spreadsheets.
  • Restricting customer accounts due to fraud.
  • Using a multi-line phone.
  • Looking up information for customers via account balance, check amount, and loan inquiries.
  • Calling the customer back with information about a question.

Owner

The Classy Blonde Boutique
Pulaski
09.2022 - 12.2025
  • Curated unique product selections to attract diverse customer demographics.
  • Developed visual merchandising displays to enhance store aesthetics and appeal.
  • Managed inventory levels to ensure optimal stock availability and variety.
  • Implemented marketing strategies to promote sales and increase brand awareness.
  • Established vendor relationships to secure high-quality merchandise at competitive prices.
  • Organized community events to foster customer engagement and loyalty initiatives.
  • Advised customers on style and trends.
  • Cultivated loyal customer base by providing excellent customer service.
  • Devised pricing strategies based on company policies and promotional considerations.
  • Oversaw daily operations of the boutique, including staffing, customer service, financials, and marketing initiatives.
  • Reviewed customer feedback surveys regularly in order to improve services provided by the boutique.
  • Engaged customers through social media networks to promote new products and special offers.

SNP Assistant Manager

Pulaski County High School
Pulaski
10.2015 - 08.2022
  • Cross-trained in various kitchen roles, including register operations and bakery tasks.
  • Completed Serve Safe training to ensure food safety and quality standards.
  • Monitored cooking temperatures and documented compliance with safety regulations.
  • Implemented practices to prevent cross-contamination by changing gloves frequently.
  • Knowledgeable about reimbursable meals and their preparation requirements.
  • Prioritized food quality to meet health and safety guidelines.
  • Maintained accurate temperature logs for all cooked items to uphold standards.
  • Office work included recording inventory used for the day.
  • Spreadsheets for daily work.
  • Monthly inventory.
  • Ordering weekly and recording what was ordered.
  • Money handling (counting down, end of day).
  • Planning out my employee's workday.
  • Scheduling for the week.

Account Representative

Southwest Times
Pulaski
04.2014 - 06.2014
  • Sold advertisements in person and documented transactions through ticket creation.
  • Collaborated with office manager for payment processing, ensuring accuracy of pricing details.
  • Compiled classified ads based on customer specifications, including placement and duration.
  • Conducted evening phone sales to capture additional ad opportunities following front-end staff departure.
  • Managed incoming ads such as yard sales, help wanted, obituaries, anniversaries, and weddings.
  • Performed filing and documentation tasks during downtime to maintain organization.
  • Promoted business by distributing business cards and informing local establishments of monthly specials.

Cashier Front Line Operator

Wendy's
01.2013 - 12.2013
  • Managed frontline operations, processing orders and handling cash, checks, and credit cards.
  • Assisted in food preparation and maintained cleanliness of front lobby and tables.
  • Conducted daily cash drawer reconciliation to ensure accurate financial reporting.

PCA

Ameri Car
Pulaski
04.2013 - 07.2013
  • Provided personal care for elderly individuals, including bathing and dressing services.
  • Assisted with ambulation, transferring patients from wheelchairs to beds or couches.
  • Prepared meals and supported feeding to ensure nutritional needs were met.
  • Maintained cleanliness of living spaces and managed laundry tasks.
  • Monitored vital signs, administered medications, or provided reminders as necessary.
  • Facilitated grocery shopping by creating lists and running errands for clients.
  • Dressed wounds and guided exercise routines, enhancing mobility and recovery.
  • Utilized hoyer lift for safe patient transfers; obtained PCA license for specialized care.

Housekeeping

Wheatland Hills
Radford
06.2012 - 10.2012
  • Maintained cleanliness in private homes and commercial establishments such as hotels and hospitals.
  • Replenished linens to ensure guest comfort and room readiness.
  • Made beds to uphold high standards of hygiene and presentation.
  • Cleaned rooms and halls to create a welcoming environment.
  • Operated vacuum cleaners to remove dust and debris efficiently.

Vet Assistant

Tipton Ridge
Pulaski
11.2009 - 01.2012
  • Managed kennel cleaning and maintained records for appointments and client files.
  • Processed payments via credit card, debit, cash, and checks.
  • Assisted in surgical procedures and prepared medications as needed.
  • Conducted lab work including blood spinning and urinalysis.
  • Addressed client inquiries regarding flea and tick treatments.
  • Helped restrain animals during vaccinations to ensure safety.
  • Provided care for animals on weekends by walking and feeding them.
  • Executed errands such as banking to support clinic operations.

Bakery Deli Assistant Manager

Food City
Pulaski
07.2008 - 11.2009
  • Baked bread, learned proofing techniques, and mastered cake decorating skills.
  • Progressed to Assistant Manager, managing orders and planogram adjustments weekly.
  • Prepared daily and weekend meals, ensuring quality and efficiency in food preparation.
  • Scheduled staff and wrote work sheets for efficient weekly operations.
  • Attended meetings and managed truck unloading every Wednesday.

Shift Supervisor

Hardees
Pulaski
03.2007 - 06.2008
  • Managed cash handling, including bank deposits and end-of-day drawer counts.
  • Executed cooking tasks while running frontline and register operations.
  • Took customer orders and addressed complaints to enhance service quality.
  • Supervised staff in dishwashing, cleaning, and maintaining work areas.
  • Facilitated employee training sessions alongside manager for shift leadership development.
  • Advanced to managerial position through dedication and performance.
  • Oversaw back-office responsibilities, including deposit preparation and financial reconciliation.

Education

High School Diploma -

Pulaski High School
Pulaski
06.2008

Skills

  • Customer service
  • Account management
  • Complaint resolution
  • Record keeping
  • Payment processing
  • Data entry
  • Excel
  • Word office
  • Social media platforms
  • Teams meeting
  • Canva (Digital marketing)

Additional Information - Job Skills

136 skill(s)

Affiliations

  • When I'm not working you can find me with my son hitting ball or if its fall were on the field trying to make a touchdown.
  • I also still have my side business I run to make extra income. I have scaled back some to only pressing t-shirts and a few other items.
  • Creating logos is a passion of mine as well. I really haven't advertised for that as I haven't had the time.

Accomplishments

  • Most all my jobs I have started as a employee and exceed that and moved up to management

Personal Information

* I am a very quick learner on anything that is given to me.

* Typing is one of my strong abilities 

* Social media platforms for advertising is a special that I have come to learn.

*Multi tasking is another special talent several of my jobs have needed that.

I did help out for a few months at a Staffing agency. The job included pulling records making cold calls. Recording data that was retrieved from the client. Several times I had to call the employer to let them know a employee was starting. Drug testing every employee that was going to be put to work. Emailing a list of employees starting to the client. Helping employees fill out insurance paper work and set up payment options.

References

References available upon request.

Timeline

Customer Service Representative

National Bank Of Blacksburg
01.2025 - Current

Owner

The Classy Blonde Boutique
09.2022 - 12.2025

SNP Assistant Manager

Pulaski County High School
10.2015 - 08.2022

Account Representative

Southwest Times
04.2014 - 06.2014

PCA

Ameri Car
04.2013 - 07.2013

Cashier Front Line Operator

Wendy's
01.2013 - 12.2013

Housekeeping

Wheatland Hills
06.2012 - 10.2012

Vet Assistant

Tipton Ridge
11.2009 - 01.2012

Bakery Deli Assistant Manager

Food City
07.2008 - 11.2009

Shift Supervisor

Hardees
03.2007 - 06.2008

High School Diploma -

Pulaski High School

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Kayla Stuart