Kayla Wade-Roberts
Norfolk
Summary
Responsible specialist adept at supporting best practices in hospital operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance and service. Resourceful professional and collaborative team player.
Motivated coordinator knowledgeable in healthcare management, hospital operations and regulatory compliance. Talent for overseeing multiple tasks while maintaining quality care. Hardworking and diligent with passion for patient advocacy.
Dynamic individual with hands-on experience in healthcare and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Patient Care Representative
Sentara
04.2023 - Current
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Screened patients for financial assistance and aided in preparing required funding documents.
- Verified insurance coverage and collected co-payments.
- Handled prescription refill requests.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Scheduled approximately 1,100 patients per week and made reminder calls.
- Provided excellent customer service to patients and medical staff.
- Resolved customer complaints using established follow-up procedures.
- Greeted and assisted patients with check-in procedures.
- Trained new staff phone etiquette and other office duties.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Retail Sales Associate
Foot Locker
07.2017 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Performed cash, card, and check transactions to complete customer purchases.
- Used in-store system to locate inventory and place special orders for customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
Patient Care Coordinator
Mid-Atlantic Imagining
08.2022 - 04.2023
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Provided excellent customer service to patients and medical staff.
- Engaged with patients to provide critical information.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Resolved customer complaints using established follow-up procedures.
- Organized patient records and database to facilitate information storage and retrieval.
- Delivered support to medical staff in completion of patient paperwork.
- Verified patient insurance eligibility and entered patient information into system.
Patient Care Technician
DaVita
02.2022 - 06.2022
- Maintained clean and safe environment to promote patient safety and comfort.
- Performed routine quality control and safety checks on all equipment.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Started and ended reverse osmosis water systems and completed water quality monitoring tests.
- Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Cared for patients by providing personal assistance and ambulation.
- Evaluated patient histories and medical records for accuracy and completeness.
- Monitored patient vital signs, lab results and other indicators of health.
- Cleaned and sterilized instruments, equipment and surfaces.
- Advised patients and families on health topics pertinent to care and treatment.
Sales Associate
Wawa
12.2019 - 02.2022
- Greeted customers at counter to fulfill requests and answer questions.
- Learned other teammates' work tasks to train as backup.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Greeted customers and answered inquiries regarding menu items and specials.
- Utilized POS system to receive and process food and beverage orders.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Processed customer payments and balanced cash drawers.
Education
Bachelor of Science - Psychology
Norfolk State University
Norfolk, VA05-2026
Associate of Science - General
Tidewater Community College
Virginia Beach, VA12-2021
High School Diploma -
Tallwood Highschool
Virginia Beach, VA06-2018
Skills
- Proficient in EPIC, Athena health, Microsoft
- Appointment scheduling and confirmation
- Documentation
- Healthcare operations
- Verbal and written communication
- Medical terminology knowledge
- Organizational skills
- Insurance coverage verification
- Medical office administration
- Multitasking
- Payment collection
- Patient information verification
Timeline
Patient Care Representative
Sentara
04.2023 - Current
Patient Care Coordinator
Mid-Atlantic Imagining
08.2022 - 04.2023
Patient Care Technician
DaVita
02.2022 - 06.2022
Sales Associate
Wawa
12.2019 - 02.2022
Retail Sales Associate
Foot Locker
07.2017 - Current
Bachelor of Science - Psychology
Norfolk State University
Associate of Science - General
Tidewater Community College
High School Diploma -
Tallwood Highschool
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