Kayla Whited
Cedar Bluff
Summary
Dynamic Front Office Administrator at Clinch Valley Medical Center with expertise in optimizing scheduling and enhancing patient experiences. Proven ability in customer engagement and time management, leading to improved operational efficiency. Skilled in database entry and file organization, consistently delivering high-quality service in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Front Office Administrator
Clinch Valley Medical Center
05.2019 - Current
- Managed front office operations, ensuring a welcoming environment for patients and visitors alike.
- Optimized appointment scheduling to maximize productivity while minimizing conflicts or doublebookings.
- Coordinated operating room procedure scheduling along with daily office scheduling of patients.
- Answered multi-line phone system, routing calls, delivering messages to co-workers, doctors and other colleagues.
- Completing medical records requests from outside facilities or other doctor offices
- Training newly hired employees for management when requested
Front Desk Manager
Holiday Inn Express Hotel
06.2016 - 03.2019
- Completed monthly schedules for all employees
- Completed payroll
- Stock and food ordering through vendors
- Performed audits and completed interviews for management
- Trained newly hired employees
Coffee Barista
Coffee House Cafe
04.2016 - 04.2017
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Controlled line and crowd with quick, efficient service.
Office Assistant and Caterer
Kathy's Catering
07.2012 - 08.2016
- Completed daily catering orders and prepared necessary paperwork/invoices for the next day
- Scheduling of employees and assigning catering jobs daily
- Processing all filing, handling incoming mail and phone calls
- Completing stock and food orders with multiple vendors
- Catering events such as weddings, corporate dinners and lunches
Education
High School Diploma -
Honaker High School
Honaker, VAAssociate of Science -
Southwest Community College
Cedar Bluff, VASkills
- Reception duties
- Hospitality and accommodation
- Office supply management
- File organization
- Customer engagement
- Database entry
Timeline
Front Office Administrator
Clinch Valley Medical Center
05.2019 - Current
Front Desk Manager
Holiday Inn Express Hotel
06.2016 - 03.2019
Coffee Barista
Coffee House Cafe
04.2016 - 04.2017
Office Assistant and Caterer
Kathy's Catering
07.2012 - 08.2016
High School Diploma -
Honaker High School
Associate of Science -
Southwest Community College
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