Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Wimmer

Richmond

Summary

While working at Kroger for over three years I have established many skills and life lessons. But as I was learning these skills I have slowly started to climb up the chain, and when I leave Kroger I would be leaving as a floor supervisor, and cross trained in many of our departments including our pick-up , floral, and bakery departments. But it also strengthens my communications skills with my co-workers and customers. I have learned many different ways to communicate with people who have a hard time communicating. I learned different ways to satisfy customers without going against the store's policy. As I am one of the oldest employee's on the front end there I am tasked with training new employees on the register or self checkout. I get recognized for coming in on days off to help the company when needed, and my hard work and dedication.

I also have a background in managing, when I was in high school I managed the wrestling team for all four years. It has helped me be able to do multitasking better, and use my time wisely

Overview

3
3
years of professional experience

Work History

Caisher

Kroger's Grocery Store
08.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

Mills E Godwin Highschool
Henrico Va

Bachelor's Degree - Criminal Justice

Virgina Commonwealth University
Richmond Va
05-2029

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Customer service excellence
  • Problem-solving
  • Clear communication
  • Professionalism and courtesy

Timeline

Caisher

Kroger's Grocery Store
08.2022 - Current

Mills E Godwin Highschool

Bachelor's Degree - Criminal Justice

Virgina Commonwealth University
Kayla Wimmer