Kayla Woolfrey
BUENA VISTA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Ensemble Health Partners
Lexington
09.2024 - Current
- Organized and maintained patient records by updating personal and financial information to ensure accuracy and accessibility.
- Conducted thorough insurance verifications to ensure accurate patient billing and minimize claim denials.
- Responded to patient inquiries regarding billing or financial matters.
- Greeted patients and visitors courteously, fostering a welcoming environment and enhancing patient experience.
- Organized and maintained records by updating and obtaining personal and financial information from patients.
Patient Access Representative
Carilion
Lexington
12.2023 - 09.2024
- Organized and maintained patient records by updating personal and financial information to ensure accuracy and accessibility.
- Conducted thorough insurance verification processes to ensure accurate patient billing and minimize claim denials.
- Digitized patient documents using electronic medical records system.
- Educated patients on payment options and financial assistance programs to enhance understanding and access to care.
- Applied HIPAA privacy and security regulations while handling patient information.
Pharmacy Technician
CVS Pharmacy
Lexington
07.2021 - 03.2024
- Prepared medications for dispensing by accurately counting, pouring, labeling, and verifying doses to ensure patient safety.
- Verified prescriptions and drug labels, documents and packages to ensure accuracy and compliance.
- Checked expiration dates on medications, ensuring only unexpired products were dispensed to maintain quality standards.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Maintained proper storage and security conditions for drugs, ensuring compliance with safety regulations and safeguarding against potential misuse.
- Processed prescription orders efficiently using pharmacy management software systems.
Education
High School Diploma -
Rockbridge County High School
Lexington, VA05.2018
Skills
- Insurance verification
- Patient check-in
- Patient billing
- Medical billing
- Payment processing
- Financial counseling
- Electronic medical records
- Health insurance knowledge
- HIPAA compliance
- Healthcare systems navigation
- Data entry
- Information collection
- Customer relationship management
- Time management
- Multitasking and organization
- Phone and email etiquette
- Medical terminology
- Policy understanding
- Effective communication
- Communication skills
Certification
Certified Revenue Cycle Representative
Timeline
Patient Access Representative
Ensemble Health Partners
09.2024 - Current
Patient Access Representative
Carilion
12.2023 - 09.2024
Pharmacy Technician
CVS Pharmacy
07.2021 - 03.2024
High School Diploma -
Rockbridge County High School