Kaylah Lloyd
Moorefield Station
Summary
Dedicated restaurant professional with experience in customer service and team training. Proven ability to resolve conflicts and enhance guest experiences through effective communication and collaboration, driving positive outcomes in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Tedsbulletin
Ashburn
07.2025 - Current
- Greeted and welcomed guests upon arrival at Teds Bulletin.
- Coordinated table assignments during peak hours to optimize seating efficiency.
- Resolved seating-related issues and addressed customer inquiries promptly to ensure guest satisfaction.
- Collaborated with team members to create welcoming atmosphere and improve overall guest dining experience.
Cashier Trainer
Chik fil A
Chantilly
06.2023 - 04.2024
- Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
- Trained new cashiers on register operations and customer service standards.
- Processed payments promptly for customers to exceed productivity standards.
- Engaged with customers to resolve concerns and promote a positive dining experience.
- Supported team in maintaining cleanliness and organization of the front counter area.
Education
Bachelor of Arts - Anthropology
Virginia Commonwealth University
Richmond, VA06-2029
Skills
- Guest relations
- Customer service
- Team collaboration
- Conflict resolution
- Time management
- Communication skills
- Training development
Affiliations
- Served as co-captain of the soccer team, leading
by example through strong teamwork,
communication, and dedication. Motivated
teammates, facilitated practice drills, and helped
strategize game plans to enhance team
performance.
Timeline
Restaurant Hostess
Tedsbulletin
07.2025 - Current
Cashier Trainer
Chik fil A
06.2023 - 04.2024
Bachelor of Arts - Anthropology
Virginia Commonwealth University