Kaylah Parker
Alexandria
Summary
Political Science graduate with strong customer-facing experience and eager to launch a career. Skilled in project coordination, customer interaction, and detail-oriented record management, with proven ability to thrive in fast-paced environments. Demonstrates technical aptitude, organizational strength, and effective communication across diverse audiences. Promote guest satisfaction by planning and executing exceptional events, meetings, and conventions of all sizes. Maintain strict budgets and continuous communication with clients.
Overview
4
4
years of professional experience
Work History
Event Specialist
Burns Brother Hospitality
Washington
06.2025 - Current
- Coordinated with event staff to ensure seamless execution of special events, applying project management and organizational skills.
- Managed administrative details for events, addressing inquiries and efficiently distributing promotional materials.
- Trained junior staff on best practices for event management and customer service.
- Delivered high-quality service in fast-paced, high-volume environments, fostering strong interpersonal relationships and enhancing customer satisfaction.
- Built rapport with diverse clientele, improving communication and strengthening customer relationships.
Leasing Consultant
Westminster Pillar Management/Seminary Towers
Alexandria
05.2024 - 06.2025
- Delivered exceptional customer service to prospective and current tenants, enhancing tenant satisfaction and retention.
- Welcomed potential tenants, led property tours, and addressed inquiries about properties and surrounding areas, facilitating informed decision-making.
- Drafted leases for new and renewing tenants using established templates, ensuring compliance with applicable laws.
- Verified compliance with legal requirements before lease signings and offered ongoing support to tenants, fostering positive tenant relationships.
- Demonstrated clear knowledge of federal fair housing laws and local regulations, providing better service to diverse residential housing market.
- Coordinated move-in and move-out processes by providing orientation packages and conducting walkthroughs of units upon departure.
Front Desk Associate
Massage Envy
Arlington
01.2024 - 05.2024
- Provide an exceptional level of customer service to existing members via face-to-face service, phone, and email.
- Addressed customer complaints promptly and professionally, contributing to positive brand reputation.
- Utilized software to effectively troubleshoot client account inquiries and identify sales opportunities.
- Supported General Manager in streamlining daily operations and enhancing sales processes.
Political Director Shadow
Malcolm Jones
Richmond
06.2022 - 08.2022
- Conducted research, compiled data, updated spreadsheets, and produced reports to support decision-making.
- Analyzed problems and collaborated with teams to develop actionable solutions.
- Reviewed operations and identified improvement opportunities to enhance efficiency.
- Gathered, organized, and input information into digital database.
Education
BACHELOR OF ARTS - POLITICAL SCIENCE
Virginia State University
Petersburg, VA12-2023
Skills
- Customer Interaction & Relationship Building
- Verbal & Written Communication
- Microsoft Office Certified
- Project Coordination & Event Logistics
- Technical Aptitude (POS systems, scheduling software, data entry)
- Time Management & Organization
- Detail Orientation & Accuracy
- Math Proficiency (contracts, budgets, cash handling)
- Adaptability in Dynamic Environments
- Lease documentation
- Staff training
- Time management
- Problem solving
Activities
- Miss Black 2021-2022, The Men of New Water Inc.
- Miss Silver 2022-2023, The Men of New Water Inc.
Timeline
Event Specialist
Burns Brother Hospitality
06.2025 - Current
Leasing Consultant
Westminster Pillar Management/Seminary Towers
05.2024 - 06.2025
Front Desk Associate
Massage Envy
01.2024 - 05.2024
Political Director Shadow
Malcolm Jones
06.2022 - 08.2022
BACHELOR OF ARTS - POLITICAL SCIENCE
Virginia State University