Kayla Woodall
LaCrosse
Summary
Dynamic professional with extensive experience at Warrenton Animal Clinic, excelling in customer service and appointment scheduling. Proven ability to enhance client satisfaction through effective communication and problem-solving skills. Adept at managing front desk operations while maintaining organized patient records, ensuring confidentiality and accuracy in a fast-paced environment. Always maintaining a smile and positive attitude.
Overview
2026
2026
years of professional experience
Work History
Receptionist
Warrenton Animal Clinic
10.2023 - Current
- Managed front desk operations, ensuring efficient patient check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Scheduled appointments using veterinary management software, optimizing clinic workflow.
- Maintained organized patient records and medical files, ensuring accuracy and confidentiality.
- Coordinated communication between clients and veterinarians, facilitating effective information exchange.
- Educated pet owners on clinic policies and procedures, enhancing overall client satisfaction.
- Supported team members during peak hours, fostering a collaborative work environment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
- Compiled information from files and research to satisfy information requests.
Veterinary Technician
Lacrosse Animal Hospital
2019 - 2023
- Administered vaccinations and medications, ensuring compliance with veterinary protocols.
- Assisted in diagnostic procedures, including radiology and laboratory testing.
- Monitored animal health during surgeries, providing critical support to veterinarians.
- Educated pet owners on proper care and post-operative instructions to enhance recovery outcomes.
- Led efforts in client communication strategies, enhancing customer satisfaction and retention rates.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Collected patient biopsies and blood samples for laboratory analysis.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Activities Coordinator
Lake Country Area Agency On Aging
2016 - 2019
- Developed and implemented engaging programs for seniors to promote social interaction and well-being.
- Managed logistics for events, ensuring optimal attendance and participant satisfaction.
- Collaborated with local organizations to expand program offerings and partnerships within the community.
- Coordinated, planned, developed and implemented activities designed to enrich lives of assisted living residents.
- Enhanced participant engagement by incorporating creative activities and events into the daily schedule.
- Organized diverse activities, addressing various interests and promoting social interaction among participants.
- Fostered a sense of belonging among participants through regular recognition of achievements during group gatherings and celebrations.
- Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
- Increased activity participation by maintaining a welcoming and inclusive environment for all attendees.
- Promoted physical wellness through the implementation of group exercise classes tailored to various ability levels.
Education
Certified Nursing Assistant Certification - Nursing
Southside Virginia Community College
Alberta, VAHigh School Diploma -
Park View Senior High School
South Hill, VASkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer and client relations
- Appointment scheduling
- Data inputting
- Clerical support
- Phone etiquette
- Front desk operations
- Multitasking and prioritization
- Customer service
- Problem-solving
Timeline
Receptionist
Warrenton Animal Clinic
10.2023 - Current
Veterinary Technician
Lacrosse Animal Hospital
2019 - 2023
Activities Coordinator
Lake Country Area Agency On Aging
2016 - 2019
Certified Nursing Assistant Certification - Nursing
Southside Virginia Community College
High School Diploma -
Park View Senior High School