- Volunteering
- Watching Movies and TV Shows
- I like looking at the stars and learning about constellations
- Music
- Avid Reader
- I enjoy helping others and giving back to the community
- Reading
Kaylea Elswick
Summary
Proactive and results-driven professional with a history at Leo's To Go, where I enhanced customer satisfaction through exceptional service and strong multitasking skills. Leveraged expertise in customer service and workflow management to exceed performance targets. Known for a goal-oriented mindset and excellent communication, I fostered significant client relationships and improved team productivity.
Overview
3
3
years of professional experience
Work History
Pals Sudden Service
Harrison Hester
11.2023 - Current
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
- Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Confirmed excellent customer service by quickly resolving customer concerns.
- Removed safety hazards, soiled items, and trash from customer areas.
- Monitored and maintained organized work space, confirming efficient operations.
Server
Leo's To Go
07.2022 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Education
Bachelor of Science - Nursing
Radford University
Radford, VA05-2028
Skills
- Customer service
- Goal-oriented mindset
- Client relationship building
- Complaint handling
- Conflict resolution
- Workflow management
- Customer satisfaction measurement
- Task prioritization
- Product knowledge
- Relationship management
- Strong work ethic
- Attention to detail
- Listening skills
- Excellent communication
Interests
Timeline
Pals Sudden Service
Harrison Hester
11.2023 - Current
Server
Leo's To Go
07.2022 - 11.2023
Bachelor of Science - Nursing
Radford University
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