Kaylee Burkett
Disputanta,VA
Summary
Dynamic professional with a proven track record in enhancing customer and patient experiences while prioritizing safety. Expertise in emergency response and guest engagement, developed through roles at Legacy Aquatics and Nanny’s Restaurant. Recognized for strong interpersonal skills and a commitment to delivering exceptional service in customer service and patient care environments. Proactive team player with the ability to quickly master new skills, consistently demonstrating dedication to excellence in care management and collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Associate
Sweet Southern Charm
Colonial Heights, VA
11.2025 - Current
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Demonstrated reliability and accountability in daily operations.
- Relied upon by supervisors for accuracy and professionalism.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Fulfillment Associate
Lowe's
Prince George, VA
02.2025 - Current
- Streamlined product retrieval processes to improve order fulfillment times.
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Collaborated with team members across the whole store to optimize workflows and improve overall operational performance.
- Assisted in maintaining a clean and organized work environment for optimal productivity.
- Led initiatives for process improvements, resulting in enhanced team performance and customer satisfaction.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
Lifeguard
Legacy Aquatics
Chester, VA
06.2024 - 09.2024
- Conducted daily pool maintenance, including testing and adjusting chemical levels.
- Responded promptly to emergencies, administering first aid and CPR as needed.
- Instructed patrons on proper use of diving boards, slides, ladders.
- Patrolled to identify anyone needing assistance and offered immediate care.
- Filled out incident and accident reports and submitted them to the supervisor.
- Alerted patrons of storm conditions and directed to exit water immediately during local severe weather situations.
- Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
- Adhered strictly to emergency action plans.
- Recognized swimmers in need of assistance and acted quickly.
- Administered immediate and comprehensive first aid to injured and distressed patrons.
- Contacted medical authorities immediately in events of serious injury.
- Addressed reckless behavior by speaking firmly and restricting access to recreational areas when necessary.
- Maintained constant surveillance of the pool or body of water to appropriately react to emergency situations.
Server
Nanny’s Restaurant
Prince George, VA
06.2021 - Current
- Greeted guests and provided menus.
- Delivered exceptional customer service, enhancing guest satisfaction and repeat business.
- Trained new employees to perform duties.
- Took orders from over 50 customers at a time, accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Served food and beverages to patrons and immediately remedied issues with orders.
Education
Bachelor of Science - Nursing
Virginia Commonwealth University
Richmond, VA05-2028
High School Diploma -
Prince George High School
Prince George, VA06-2023
Skills
- Multitasking abilities
- Teamwork and Collaboration
- Excellent Communication
- First Aid, CPR, and BLS certified
- Public Safety
- Strong Work Ethic
- Exceptional Customer Service Skills
- Cleanliness Standards
- Order Accuracy
- Server Training
- Clinical Setting Experience
Certification
- CPR and First Aid
- Oxygen Administration
- BLS
- Lifeguard Certification
Timeline
Sales Associate
Sweet Southern Charm
11.2025 - Current
Fulfillment Associate
Lowe's
02.2025 - Current
Lifeguard
Legacy Aquatics
06.2024 - 09.2024
Server
Nanny’s Restaurant
06.2021 - Current
Bachelor of Science - Nursing
Virginia Commonwealth University
High School Diploma -
Prince George High School