Summary
Overview
Work History
Skills
Timeline
Generic

Kayley Lyman

Waynesboro

Summary

A seasoned hospitality professional with proven expertise in fast-paced environments and a strong foundation in POS systems. At Kathy’s and Outback Steakhouse, I excelled in enhancing dining experiences through exceptional service and team collaboration. Skilled in multitasking and hospitality service, my focus on order accuracy and efficiency significantly improved customer satisfaction.

Overview

6
6
years of professional experience

Work History

Waitress

Kathy’s
12.2019 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Set the tone for my customers to have a welcoming and pleasant dining experience.
  • Pre-Bus to ensure my customers have a clean and well maintained table to enjoy their meal.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Checked the grill ticket throughly before running the food to ensure everything is correct when it arrives to the customer.
  • Completed side work daily to maintain a clean restaurant for our customers.

Manager

Kathy’s
01.2021 - 05.2021
  • Greeted each customer at the register (before our restaurant got Toast system ) and briefly chatted about the dining experience checking in to make sure everything was satisfactory.
  • Kept up with the restaurant sales and reported daily to Mrs. Lacey.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Completed evening safety checks going behind all employees making sure everything was turned off before locking the doors each night.
  • Oversaw financial transactions during shifts.

Waitress

Outback Steakhouse
03.2019 - 12.2019

• Created welcoming atmosphere throughout dining area.

• Processed customer orders and ensured accurate delivery.

• Completed side work daily to ensure a clean and well maintained dining area

Skills

  • Knowledgeable in Toast and POS
  • Strong multitasking
  • Thrives in a fast-paced environment
  • Team collaboration
  • Hospitality service expertise
  • Order accuracy
  • Menu memorization
  • Time management
  • Supply restocking
  • Upselling techniques
  • Food presentation
  • Sales techniques

Timeline

Manager

Kathy’s
01.2021 - 05.2021

Waitress

Kathy’s
12.2019 - Current

Waitress

Outback Steakhouse
03.2019 - 12.2019
Kayley Lyman