Kayti Ellis El
Norfolk
Summary
Motivated and dependable professional with extensive experience as a shift leader in fast-paced environments. Demonstrates a strong ability to manage opening procedures, delegate tasks effectively, and support team dynamics. Expertise in maintaining high standards of cleanliness, safety, and customer service ensures a positive experience for both staff and customers. Recognized for remaining calm under pressure while taking the initiative to enhance team operations. Seeking a retail role that emphasizes efficiency, teamwork, and consistent service delivery.
Overview
2
2
years of professional experience
Work History
Shift Lead
Moes southwest grill
04.2025 - 12.2025
- Supported store operations by guiding team members during busy shifts to maintain smooth workflow and meet customer service goals.
- Handled opening procedures independently, ensuring readiness for daily business.
- Assisted in onboarding and training new employees on company policies, safety standards, and service expectations.
- Resolved customer concerns quickly and professionally to ensure a positive experience.
- Took initiative to complete tasks outside assigned responsibilities to keep operations running efficiently.
- Processed cash, card, and mobile transactions accurately.
- Handled cash payments and provided correct change.
- Entered sales and customer data into POS system.
- Assisted customers with purchases, returns, and exchanges.
Crew Trainer
Moe's Southwest Grill
01.2024 - 12.2025
- Training new crew members in food preparation, customer service, and safety protocols by demonstrating proper techniques, ensuring they follow company policies.
- Assisted with improving customer satisfaction and helped raise the satisfaction rate by 45%.
- Delivered exceptional customer service and efficiently processed orders in a fast-paced environment.
- Ensured restaurant cleanliness and operational efficiency while handling cash register duties.
- Prepared high-quality food items according to established standards and maintained strict food safety protocols.
- Processed cash, card, and mobile transactions accurately.
- Handled cash payments and provided correct change.
- Entered sales and customer data into POS system.
- Assisted customers with purchases, returns, and exchanges.
Crew Member
Jersey Mike's Subs
07.2023 - 12.2023
- Delivered outstanding customer service by greeting guests, taking orders, and addressing inquiries and concerns.
- Expertly prepared hot and cold subs following standardized cooking instructions, ensuring high food quality.
- Maintained a clean and sanitary environment by regularly cleaning dining areas, floors, restrooms, and kitchen utensils.
- Collaborated effectively with team members, supported new employee training, and communicated seamlessly with management.
- Processed orders accurately using the point-of-sale system, managed payments, and ensured correct change handling.
- Uphold professional standards by adhering to the corporate uniform and dress code.
Education
High school diploma -
Homeschool
12.2023
Skills
- Food portion control
- Computer skills
- Guest services
- Food service cashier experience
- Retail sales transactions
- Mobile devices
- Food safety
- Food sanitation practices
- Data entry
- Phone etiquette
- Food service
- Food safety management
- Table cleanliness maintenance
- Leadership
- Heavy lifting
- Sanitation procedures
- Supervising experience
- Cash register
- Computer literacy
- Food industry
- POS
- Teamwork
- Organizational skills
- Writing skills
- Basic math
- Retail math
- Sanitation
- Casual dining experience
- Cash handling
- Restaurant experience
- Customer service
- Food running
- Stocking
- Processing cash transactions
- Knife skills
- Computer operation
- Communication skills
- Dishwashing
- Serving
- Cashier
- Food allergen awareness
- Temperature control
Willing To Relocate
- Norfolk, VA
- Virginia Beach, VA
Accomplishments
Trained and mentored multiple team members in daily operations and leadership responsibilities; supported the development of future shift leads, including one team member who advanced to Assistant Manager.
Timeline
Shift Lead
Moes southwest grill
04.2025 - 12.2025
Crew Trainer
Moe's Southwest Grill
01.2024 - 12.2025
Crew Member
Jersey Mike's Subs
07.2023 - 12.2023
High school diploma -
Homeschool