Kea Caldwell
NEWPORT NEWS
Summary
Healthcare professional with extensive experience in managing patient appointments and ensuring seamless access to medical services. Proven track record of improving scheduling accuracy and enhancing patient satisfaction. Highly focused on team collaboration and adapting to changing needs in dynamic healthcare setting.
Overview
3
3
years of professional experience
Work History
Patient Access Scheduler
Sentara Health Care System
02.2023 - Current
- Promoted a positive team environment by collaborating effectively with colleagues in managing high-volume call traffic during peak hours.
- Facilitated optimal workflow for clinical staff by proactively addressing potential scheduling conflicts or delays.
- Maintained strict adherence to HIPAA regulations when handling sensitive patient information during the scheduling process.
- Demonstrated adaptability in meeting changing demands of healthcare environments through cross-training in other administrative roles as needed.
Team Leader
District 41 Sports Bar
05.2022 - 08.2024
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Assisted in recruitment to build team of top performers.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Certified Registered Medical Assistant
Sentara Health Care System
06.2023 - 04.2024
- Provided critical support during emergency situations by remaining calm and following established protocols for patient stabilization or appropriate medical intervention.
- Assisted physicians in providing quality care by accurately performing clinical tasks, such as taking vital signs and administering medications.
- Safeguarded patient privacy rights by consistently following HIPAA regulations in all tasks involving personal health information management or data exchange between parties involved in their care process.
- Enhanced patient care by efficiently managing medical records and scheduling appointments.
Medical Assistant Intern
ENT Allergy Health Services
11.2022 - 03.2023
- Obtained client medical history, medication information, symptoms, and allergies.
- Prepared examination rooms for patient visits, ensuring cleanliness and availability of necessary supplies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Contributed to the overall safety of the clinic environment by strictly adhering to infection control and sterilization procedures in all aspects of patient care.
- Supported optimal patient care by performing diagnostic tests under supervision, such as EKGs, phlebotomy, and point-of-care testing.
Education
Certificate of Technical Studies - Medical Assisting
Centura College
Newport News, VA04-2023
GED -
Montgomery Job Corps Center
Montgomery, AL07-1999
Skills
- Patient registration
- HIPAA compliance
- Appointment scheduling
- Customer service
- Multitasking and organization
- Medical terminology
Timeline
Certified Registered Medical Assistant
Sentara Health Care System
06.2023 - 04.2024
Patient Access Scheduler
Sentara Health Care System
02.2023 - Current
Medical Assistant Intern
ENT Allergy Health Services
11.2022 - 03.2023
Team Leader
District 41 Sports Bar
05.2022 - 08.2024
Certificate of Technical Studies - Medical Assisting
Centura College
GED -
Montgomery Job Corps Center
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