Keagan Wright
Front Royal,VA
Summary
Passionate, high performing customer service professional with 5+ years of experience supporting multiple customer service based industries. Committed to the promotion of continuous team success utilizing leadership, collaboration, and communication skills to positively impact customer experience and relations.
Overview
4
4
years of professional experience
Work History
Department/Store Manager
Food Lion
01.2024 - Current
- Demonstrated strong leadership skills in managing a diverse team of employees while promoting a culture of inclusivity and respect among staff members.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Collaborated with other department managers to improve overall store productivity.
- Maintained a clean, organized store environment that facilitated efficient operations and positive shopping experiences for customers.
- Implemented loss prevention measures to reduce shrinkage rates and protect store assets by managing inventory through CAO system.
Guest Services Associate
Salamander Resort and Spa
11.2023 - Current
- Greeted guests upon arrival, offered assistance, and increased positive memories and experiences for guests.
- Proactively fulfilled guest satisfaction by providing products, services, and company information.
- Provided timely assistance to guests, demonstrating excellent customer service skills and attention to detail.
- Took reservations over phone and through email, recording guest information in computer system and verifying details to appropriately direct guest inquires.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Associate/Stocker
Food Lion
06.2022 - 01.2024
- Assisted in maintaining store visual appeal and engagement of customers to provide pleasant shopping experiences.
- Built relationships with customers to encourage repeat business.
- Collaborated with team members to complete stocking tasks during peak business hours while maintaining well-stocked sales floor.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Identified slow-moving inventory, recommended promotions, and determined optimal substitutions and replacements.
Brand Representative
Abercrombie & Fitch
01.2022 - 05.2022
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Achieved consistent sales targets by communicating with potential customers and addressing their specific needs.
- Actively engaged with customers leading to positive impacts on theft, loss prevention, and overall shopping experience of customers.
Sales Associate
McClanahan Camera
01.2021 - 09.2021
- Organized and restocked shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging photographic products.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Developed rich understanding for photographic equipment and technology to better meet needs of customers.
Education
No Degree - Art History And Photography
Savannah College of Art And Design
Savannah, GAHigh School Diploma -
Kettle Run High School
Nokesville, VA05.2021
Skills
- Customer Relations
- Collaboration
- Inventory Management
- Critical Thinking
- Communication
- Project Coordination
- Creativity
- Interpersonal Skills
- Store operations
- Operational Efficiency
Photography
Highly passionate photographer who strives to push my own individual artistic boundaries and creativity using photographic and digital technologies to convey messages with images and designs.
Travel
Avid traveler and adventure enthusiast who enjoys building connections with different types of people and learning about different cultures, language, and history.
Sports
Throughout my life I have always been involved with various sports organizations and teams. All of which have helped me to understand the importance of teamwork, setting goals, and overcoming different obstacles. If being in sports taught me anything its that overcoming adversity and prevailing through challenges are essential to being a well rounded leader and teammate.
Timeline
Department/Store Manager
Food Lion
01.2024 - Current
Guest Services Associate
Salamander Resort and Spa
11.2023 - Current
Sales Associate/Stocker
Food Lion
06.2022 - 01.2024
Brand Representative
Abercrombie & Fitch
01.2022 - 05.2022
Sales Associate
McClanahan Camera
01.2021 - 09.2021
No Degree - Art History And Photography
Savannah College of Art And Design
High School Diploma -
Kettle Run High School
Similar Profiles
Camille MackCamille Mack
Customer Service Associate at Food LionCustomer Service Associate at Food Lion
Eric HiralalEric Hiralal
Office Associate at Food LionOffice Associate at Food Lion
Charles RyanCharles Ryan
PT Stocker at Food LionPT Stocker at Food Lion