Summary
Overview
Work History
Education
Skills
References
Timeline
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Kealii Kauo Davis

Richmond

Summary

Dynamic Team Manager with a proven track record at Alorica, excelling in employee training and performance analysis. Skilled in enhancing operational efficiency and motivating teams to exceed goals. Recognized for implementing impactful training programs that boosted productivity and fostered a collaborative environment, ensuring exceptional customer service and satisfaction.

Overview

4
4
years of professional experience

Work History

Team Manager

Alorica
FREDERICKSBURG
11.2023 - 07.2025
  • Managed daily operations and workflow for customer service teams.
  • Coordinated schedules to ensure adequate staffing levels during peak times.
  • Monitored team performance metrics to identify areas for improvement.
  • Trained new employees on company policies and customer service protocols.
  • Facilitated team meetings to discuss goals, updates, and challenges faced.
  • Implemented training programs to enhance team skills and productivity.
  • Motivated team members to consistently achieve or exceed performance expectations.
  • Managed daily operations of the team including scheduling shifts, assigning tasks, tracking attendance and approving time off requests.
  • Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
  • Coached team for success by using corrective action processes.

Merchandise Associate

Kings Dominion Amusement Park
Doswell
10.2021 - 01.2022
  • Assisted customers in selecting merchandise and providing product information.
  • Organized merchandise displays to enhance visibility and appeal to guests.
  • Operated point-of-sale systems to process transactions efficiently.
  • Collaborated with team members to improve customer service and operational efficiency.
  • Handled customer inquiries and resolved issues promptly to ensure satisfaction.

Education

High School Diploma -

Polaris High School
Provo, UT
01-2016

Some College (No Degree) - Psychology

Germanna Community College
Fredericksburg, VA

Skills

  • Team management
  • Employee training
  • Performance analysis
  • Customer service
  • Operational efficiency
  • Conflict resolution
  • Team motivation

References

References available upon request.

Timeline

Team Manager

Alorica
11.2023 - 07.2025

Merchandise Associate

Kings Dominion Amusement Park
10.2021 - 01.2022

High School Diploma -

Polaris High School

Some College (No Degree) - Psychology

Germanna Community College

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Kealii Kauo Davis