Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kecia Hunt

Suffolk,VA

Summary

Detail-oriented and compassionate professional with a background in emergency communications seeking a position in Patient Registration. Offers strong experience in high-pressure environments requiring accuracy, confidentiality, and empathetic communication. Skilled in handling sensitive information, multitasking, and providing excellent service to individuals in crisis. Eager to contribute to a healthcare team by ensuring smooth patient intake, maintaining accurate records, and delivering a positive first impression for all patients and visitors.

Overview

17
17
years of professional experience

Work History

Assistant Communications Officer Supervisor

City of Richmond
11.2017 - 10.2019
  • Supervised a team of 12-20 emergency dispatchers, ensuring 24/7 operational coverage while upholding APCO standards and departmental protocols.
  • Created shift schedules, managed timekeeping, and approved time-off requests to ensure adequate staffing.
  • Utilized and supervised the use of Computer Aided Dispatch (CAD), 911 telephone systems, radio consoles, and GIS mapping software.
  • Led daily shift briefings and facilitated clear communication between dispatchers, law enforcement, fire, and EMS personnel.
  • Conducted performance evaluations, mentoring, and disciplinary actions in accordance with agency guidelines and policies.
  • Provided leadership and decision-making support during daily operations, high-pressure critical incidents, and multi-agency events.
  • Facilitated regular stress management debriefings and peer support initiatives for dispatchers exposed to traumatic incidents.
  • Prepared incident reports, shift summaries, and performance documentation for internal use and legal compliance.
  • Ensured compliance with federal, state, and local laws, including CJIS and HIPAA regulations.
  • Coordinated with IT and systems administrators for troubleshooting, upgrades, and implementation of new communications software.
  • Assisted in testing and rollout of new technologies, including GIS mapping updates and mobile data system enhancements.



Senior Communications Officer

Department of Emergency Communications
07.2006 - 11.2017
  • Served as a lead dispatcher in a high-volume public safety communications center, providing advanced call handling, prioritization, and dispatching for police, fire, and EMS services.
  • Handled complex emergency and non-emergency calls, including high-risk incidents, multi-agency coordination, and critical in-progress crimes with composure and accuracy.
  • Provided real-time guidance and support to junior dispatchers during high-stress situations, ensuring adherence to protocol and safety of field responders.
  • Trained and mentored new hires on CAD systems, radio operations, APCO standards, and NCIC procedures, promoting consistency and readiness.
  • Conducted quality control reviews of calls and dispatch logs; identified procedural improvements and provided constructive feedback to team members.
  • Operated and monitored multiple communication systems, including Computer Aided Dispatch (CAD), E911 telephone, radio consoles, ALI/ANI lookup, and NCIC databases.
  • Ensured accurate data entry and inquiry into the NCIC system for warrants, missing persons, stolen property, and vehicle entries; maintained compliance with state and federal guidelines.
  • Assisted in the development and revision of standard operating procedures and participated in departmental training updates and drills.
  • Maintained thorough documentation of incidents, radio traffic, and emergency response coordination to support case investigations and court testimony.

Corrections Officer

Virginia Department of Corrections
01.2003 - 07.2006
  • Maintained safety and security of inmates, staff, and the facility through consistent enforcement of rules, policies, and regulations.
  • Supervised inmate movement within housing units, recreation areas, medical, visitation, and dining halls, ensuring accountability and order.
  • Conducted routine housing searches, perimeter checks, and facility inspections to prevent contraband, escape attempts, and security breaches.
  • Performed inmate counts and roll calls with precision, reporting any discrepancies immediately to command staff.
  • Transported inmates securely to medical appointments and inter-facility transfers following established safety protocols.
  • Participated in regular training on defensive tactics, CPR/first aid, de-escalation techniques, and crisis intervention.
  • Promoted rehabilitation and behavior management by modeling respect, enforcing accountability, and diffusing tension among inmates.

Education

Some College (No Degree) -

Old Dominion University
Norfolk, VA

High School Diploma -

Hermitage High School
Henrico, VA
06.1996

Skills

  • Team Supervision & Shift Management
  • Performance Evaluation & Coaching
  • Conflict Resolution & Staff Mediation
  • Policy Enforcement & SOP Compliance
  • Staff Scheduling & Timekeeping
  • Quality Assurance & Call Auditing
  • Computer-Aided Dispatch (CAD) Systems
  • E911 & NextGen 911 Technology
  • NCIC/Warrant Entry & Validation
  • GIS Mapping & Location Verification
  • CJIS & HIPAA Compliance

Timeline

Assistant Communications Officer Supervisor

City of Richmond
11.2017 - 10.2019

Senior Communications Officer

Department of Emergency Communications
07.2006 - 11.2017

Corrections Officer

Virginia Department of Corrections
01.2003 - 07.2006

Some College (No Degree) -

Old Dominion University

High School Diploma -

Hermitage High School

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Kecia Hunt