Keenan M Staie
Newport News
Summary
Empathetic Customer Experience Advisor recognized for high productivity and efficiency in task completion. Possess specialized skills in customer relationship management, conflict resolution, and data-driven decision making. Excel in communication, problem-solving, and adaptability to ensure positive customer interactions and outcomes.
Seasoned Customer Experience Advisor with background in providing top-notch customer service, managing client relationships, and implementing customer support strategies. Skilled at analyzing customer feedback to improve products and services while fostering strong customer loyalty. Notable strengths include problem-solving skills, conflict resolution abilities, and communication acumen. Previous work has resulted in significant improvements in customer satisfaction levels and repeat business growth.
Overview
19
19
years of professional experience
Work History
Customer Experience Advisor
Macy's
Newport News
05.2025 - Current
- Assisted customers with product inquiries and provided tailored recommendations.
- Handled customer complaints and resolved issues in a timely manner.
- Collaborated with team members to ensure efficient store operations.
- Maintained knowledge of current promotions and sales events for customers.
- Organized merchandise displays to enhance customer shopping experience.
- Educated customers about loyalty programs and membership benefits.
- Supported inventory management by restocking shelves as needed.
- Developed strong relationships with customers through active listening, empathy, and problem-solving.
- Educated clients about products and services offered by the company in order to increase sales opportunities.
- Gathered feedback from customers regarding their experience with the product or service offered.
- Performed outbound calls to follow up with customers regarding their purchase or services rendered.
- Created customized experiences for customers based on their individual needs.
Sales Associate
GNC Live Well
Newport News
01.2023 - 12.2025
- Assisted customers with product selection and provided exceptional service.
- Maintained product displays to enhance visual appeal and accessibility.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve daily sales goals and customer satisfaction.
Sales Associate
Hennes & Murtiz
Newport News
06.2023 - 11.2025
- Assisted customers with product selection and provided exceptional service.
- Maintained product displays to enhance visual appeal and accessibility.
- Processed sales transactions accurately using point-of-sale systems.
- Managed inventory levels by restocking shelves and organizing stockroom efficiently.
- Educated customers on promotions, loyalty programs, and product features.
Store Manager
Sally Beauty
Chesapeake
08.2007 - 04.2011
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised team members to enhance customer service standards.
- Scheduled staff shifts to optimize coverage during peak hours.
- Implemented visual merchandising strategies to improve product presentation.
- Monitored inventory levels and organized stock replenishment processes.
- Conducted regular staff meetings to communicate updates and expectations.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
Education
Shenendehowa High School
Clifton Park, NYSkills
- Product knowledge
- Customer relationship management
- Inventory management
- Sales transaction processing
- Team collaboration
- Problem solving
- Effective communication
- Active listening
- Conflict resolution
- Relationship building
- Time management
- Decision making
- Complaint handling
Timeline
Customer Experience Advisor
Macy's
05.2025 - Current
Sales Associate
Hennes & Murtiz
06.2023 - 11.2025
Sales Associate
GNC Live Well
01.2023 - 12.2025
Store Manager
Sally Beauty
08.2007 - 04.2011
Shenendehowa High School