Kegan Robinson

Dynamic hospitality professional with a proven track record at Avid Hotel, excelling in guest relations and problem-solving. Skilled in cash handling and time management, I enhanced guest satisfaction through effective team leadership and streamlined operations. Committed to maintaining high service standards and fostering a welcoming environment for all guests.

Developed exceptional customer service and communication skills in fast-paced hospitality setting. Adept at managing multiple tasks simultaneously and ensuring high levels of client satisfaction. Looking to transition into new role by leveraging these transferrable skills to contribute effectively in different environment.

Friendly and outgoing with knack for creating welcoming environments. Possesses strong understanding of customer service principles and excellent communication skills. Able to ensure smooth operations and positive guest experiences.

• Received high score ratings from guest surveys due to professionalism, exceptional service and quick response times.
• Oversaw reservation payments via credit card and cash and had zero errors over the course of 12 months.
• Promoted to Crew Shift Leader after less than four months of employment.
• Resolved product issue through consumer testing.