Keionda Edmonds
Richmond
Summary
Experienced Customer Service Representative with over five years of proven expertise providing exceptional customer service. Skilled in maintaining a courteous, approachable, and professional attitude. Seeking to leverage expertise in delivering top-notch customer support to contribute to a dynamic team environment. Passionate about exceeding customer expectations and resolving inquiries efficiently.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Fresh start 4U-Richmond
04.2024 - Current
- Managed patient care by administering medication, monitoring vital signs, and documenting health metrics.
- Assisted with completing Activities of Daily Living.
Medical Concierge Agent
Blue Cross & Blue Shield of Rhode Island
05.2023 - 04.2024
- Processed replacement card orders and updated contact details.
- Provided general information to members.
- Informed members about benefit changes and claims.
Data Entry
Randstad/Sunrun Inc.
03.2023 - 04.2023
- Submitted applications for approval using Salesforce data.
Benefits Verification Specialist
MMC Group
11.2022 - 01.2023
- Verified patient insurance to receive medication.
Customer Service Representative
MAXIMUS / RANDSTAD STAFFING
03.2022 - 06.2022
- Greeted Callers
- Provided information and support for Medicaid services.
- Assisted clients with Medicaid application process.
Customer Service Representative
Abtech/Virginia Employment Commission
07.2021 - 09.2021
- Handled email communications related to unemployment claims.
Customer Service Representative
Maximus-Chester
10.2019 - 03.2020
- Handled inbound calls and resolved account password issues.
- Directed calls to appropriate departments and ensured seamless communication.
- Enrolled beneficiaries into Medicare Advantage and prescription drug plans.
Direct Support Professional (DSP)
Ithiel Group
06.2016 - 07.2019
- Managed home tasks including meal preparation, grocery shopping, and cleaning, while administering prescribed medications.
Education
High School Diploma - undefined
George Wythe High School
Richmond06.2009
Skills
- Customer Service, Microsoft Words, Microsoft Excel, Salesforce, Data Entry, Type 38 WPM, Five9, LiveAgent, Genesys Cloud
Certification
Driver's License, Personal Care Aide
Timeline
Direct Support Professional
Fresh start 4U-Richmond
04.2024 - Current
Medical Concierge Agent
Blue Cross & Blue Shield of Rhode Island
05.2023 - 04.2024
Data Entry
Randstad/Sunrun Inc.
03.2023 - 04.2023
Benefits Verification Specialist
MMC Group
11.2022 - 01.2023
Customer Service Representative
MAXIMUS / RANDSTAD STAFFING
03.2022 - 06.2022
Customer Service Representative
Abtech/Virginia Employment Commission
07.2021 - 09.2021
Customer Service Representative
Maximus-Chester
10.2019 - 03.2020
Direct Support Professional (DSP)
Ithiel Group
06.2016 - 07.2019
High School Diploma - undefined
George Wythe High School
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