Keisha Charles
Norfolk
Summary
Dependable and hardworking professional with experience in security, fire watch, delivery driving, and customer service. Skilled in communication, safety awareness, problem-solving, and working in fast-paced environments. Strong ability to follow procedures, work independently, and provide excellent service to customers and team members.
Overview
5
5
years of professional experience
Work History
Customer Advocate
Carvana
Norfolk, VA
04.2025 - Current
- Assist customers with vehicle purchases, deliveries, and account questions
- Provide professional customer service while resolving issues efficiently
- Maintain accurate records and documentation
- Communicate clearly with customers and team members in a fast-paced environment
- Ensure customer satisfaction throughout the vehicle buying process
Delivery Driver
Amazon
Virginia Beach, VA
05.2023 - 01.2025
- Delivered packages safely and efficiently while maintaining strict delivery schedules
- Used GPS and routing technology to navigate delivery routes
- Loaded and unloaded packages while following safety procedures
- Provided excellent customer service during deliveries
- Maintained reliability and professionalism in high-pressure environments
Fire Watcher
Bae Systems Inc.
Norfolk, VA
02.2022 - 05.2023
- Monitored work areas to ensure compliance with fire safety regulations
- Identified and reported potential hazards to supervisors immediately
- Maintained detailed safety logs and reports
- Assisted in keeping work environments safe and organized
- Followed company safety procedures and emergency protocols at all times
Security
Top Guard Security
Norfolk, VA
06.2021 - 05.2022
- Monitored properties and premises to ensure safety and security
- Conducted patrols and reported suspicious activity
- Maintained incident reports and daily activity logs
- Assisted customers and employees with questions and concerns
- Responded calmly and professionally during emergency situations
Education
High School Diploma -
South Eastern High
Miami, FL06.2017
Skills
- Customer Service
- Safety Awareness
- Communication Skills
- Problem Solving
- Team Collaboration
- Time Management
- Route Navigation & GPS
- Attention to Detail
- Incident Reporting
- Fast Learner
Timeline
Customer Advocate
Carvana
04.2025 - Current
Delivery Driver
Amazon
05.2023 - 01.2025
Fire Watcher
Bae Systems Inc.
02.2022 - 05.2023
Security
Top Guard Security
06.2021 - 05.2022
High School Diploma -
South Eastern High