Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keisha Charles

Norfolk

Summary

Dependable and hardworking professional with experience in security, fire watch, delivery driving, and customer service. Skilled in communication, safety awareness, problem-solving, and working in fast-paced environments. Strong ability to follow procedures, work independently, and provide excellent service to customers and team members.

Overview

5
5
years of professional experience

Work History

Customer Advocate

Carvana
Norfolk, VA
04.2025 - Current
  • Assist customers with vehicle purchases, deliveries, and account questions
  • Provide professional customer service while resolving issues efficiently
  • Maintain accurate records and documentation
  • Communicate clearly with customers and team members in a fast-paced environment
  • Ensure customer satisfaction throughout the vehicle buying process

Delivery Driver

Amazon
Virginia Beach, VA
05.2023 - 01.2025
  • Delivered packages safely and efficiently while maintaining strict delivery schedules
  • Used GPS and routing technology to navigate delivery routes
  • Loaded and unloaded packages while following safety procedures
  • Provided excellent customer service during deliveries
  • Maintained reliability and professionalism in high-pressure environments

Fire Watcher

Bae Systems Inc.
Norfolk, VA
02.2022 - 05.2023
  • Monitored work areas to ensure compliance with fire safety regulations
  • Identified and reported potential hazards to supervisors immediately
  • Maintained detailed safety logs and reports
  • Assisted in keeping work environments safe and organized
  • Followed company safety procedures and emergency protocols at all times

Security

Top Guard Security
Norfolk, VA
06.2021 - 05.2022
  • Monitored properties and premises to ensure safety and security
  • Conducted patrols and reported suspicious activity
  • Maintained incident reports and daily activity logs
  • Assisted customers and employees with questions and concerns
  • Responded calmly and professionally during emergency situations

Education

High School Diploma -

South Eastern High
Miami, FL
06.2017

Skills

  • Customer Service
  • Safety Awareness
  • Communication Skills
  • Problem Solving
  • Team Collaboration
  • Time Management
  • Route Navigation & GPS
  • Attention to Detail
  • Incident Reporting
  • Fast Learner

Timeline

Customer Advocate

Carvana
04.2025 - Current

Delivery Driver

Amazon
05.2023 - 01.2025

Fire Watcher

Bae Systems Inc.
02.2022 - 05.2023

Security

Top Guard Security
06.2021 - 05.2022

High School Diploma -

South Eastern High
Keisha Charles