Keishana Carn
Richmond
Summary
Experienced Customer Service Representative with 8 years of expertise in delivering high-quality support in call center environments. Skilled in resolving customer issues efficiently, maintaining a positive and empathetic attitude, and providing clear and concise communication. Proven ability to handle high call volumes, manage challenging interactions, and consistently meet performance metrics. Known for a strong commitment to customer satisfaction, effective problem-solving skills, and a proactive approach to exceeding customer expectations.
Overview
21
21
years of professional experience
Work History
Customer Service Representative-Remote
Maximus Healthcare
12.2022 - 12.2024
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Cook/Dietary Aide
Autumn Care Assisted Living
12.2019 - 11.2022
- Prepare and serve meals according to specific dietary needs and preferences of residents or patients.
- Follow food safety and sanitation guidelines to ensure a clean and safe kitchen environment.
- Collaborate with dietitians and nutritionists to create meal plans that meet dietary restrictions (e.g., low-sodium, diabetic, or gluten-free).
- Maintain proper portion control and food presentation standards.
Sitter and Barefoot Nursing Home
Maximus Healthcare
02.2016 - 10.2022
- Prepare and plate meals to enhance residents' dining experience, ensuring meals are visually appealing and nutritionally balanced.
- Assist in preparing special dietary meals, including pureed, soft, and low-residue diets, as directed by healthcare staff.
- Provide exceptional customer service to residents and staff, addressing any dietary needs or food preferences.
- Measure ingredients and use standardized recipes to maintain consistent taste and quality across all meals.
Dietary Aide
Seven Hills Health Care
01.2004 - 02.2010
- Clean and sanitize cooking equipment, utensils, and dining areas after each meal.
- Ensure food storage areas are organized and stocked, checking for expiration dates and food freshness.
- Assist with meal preparation, such as chopping vegetables, assembling salads, or making soups.
- Monitor inventory and report food and supply needs to management.
- Adhere to health regulations and facility policies to ensure the well-being of resident.
Education
AS - Medical Assisting
Virginia College
Skills
- Business Process Improvement
- Understanding Customer Needs
- Order and Refund Processing
- Organization
- Organizational Skills
- Call Documentation
- Microsoft Office
- CRM Software
- Collaboration
- Communication Skills
- Communication
- Analytics
- Email Support
- Creative Problem Solving
- Review Data Entry
- Problem-solving
- Time Management
- Customer Service
Timeline
Customer Service Representative-Remote
Maximus Healthcare
12.2022 - 12.2024
Cook/Dietary Aide
Autumn Care Assisted Living
12.2019 - 11.2022
Sitter and Barefoot Nursing Home
Maximus Healthcare
02.2016 - 10.2022
Dietary Aide
Seven Hills Health Care
01.2004 - 02.2010
AS - Medical Assisting
Virginia College
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