Kelley Gunn
Newport News
Summary
Experienced in providing technical support for manufacturing processes, addressing equipment malfunctions, and implementing effective troubleshooting strategies. Maintained comprehensive records of inventory levels and material usage, ensuring alignment with production schedules. Collaborated with suppliers to facilitate timely delivery of materials, while resolving issues related to damaged or missing items. Developed and executed inventory control plans that enhanced operational efficiency and supported production requirements.
Overview
2026
2026
years of professional experience
Work History
Production Planner and Scheduler 3
Newport News Shipbuilding
Newport News
10.2022 - 05.2025
- Provided technical support in troubleshooting issues related to the manufacturing process or equipment malfunctions.
- Maintained detailed records of inventory levels, material usage, and planned orders associated with the manufacturing process.
- Ordered materials according to schedule and coordinated the delivery to the customer.
- Resolved any issues, or problems with damaged, late or missing materials.
- Created and implemented plans for inventory control, material requirements, and production processes.
- Worked closely with suppliers to ensure timely delivery of materials and components needed for production.
- Participated in meetings with stakeholders such as customers or vendors regarding upcoming projects or changes in product specifications.
Records Manager
Newport News Shipbuilding
Newport News
07.2019 - 10.2022
- Monitored disposal activities as per established guidelines.
- Maintained data entry accuracy by verifying information on incoming documents.
- Created procedures to maintain the security of all records in accordance with company policies.
- Conducted regular audits of physical and digital records to ensure accuracy and compliance with legal regulations.
- Developed and implemented a records management system to track, store, and manage confidential documents.
- Collaborated with other departments within the organization on projects requiring comprehensive documentation.
- Created training materials for staff members regarding best practices in record keeping.
- Completed documents and work requests according to company standards.
- Identified process gaps, determined solutions and implemented updates to drive efficiency improvements.
Public Safety Dispatch Supervisor
The City of Hampton
Hampton
- Ensured that appropriate information was shared between agencies when responding to multi-jurisdictional incidents.
- Implemented strategies designed to reduce stress levels among personnel while working in a high-pressure environment.
- Developed and implemented policies, procedures and protocols to ensure efficient operations within the dispatch center.
- Maintained accurate logs of all incoming calls, radio traffic and other communications for reporting purposes.
- Scheduled shifts for staff members based on workloads, holidays or special events.
- Facilitated interagency collaboration between local law enforcement agencies and other organizations involved in public safety efforts.
- Investigated complaints from citizens related to their interactions with dispatchers.
- Provided technical support to staff regarding computer systems, hardware and software issues.
- Assisted in developing and implementing emergency response plans for various scenarios.
- Performed quality assurance checks on call recordings to ensure compliance with regulations and standards.
- Coordinated, monitored and supervised the daily activities of public safety dispatchers.
- Advised senior management on necessary changes or improvements needed in the dispatch center's operations.
- Trained new employees on proper operation of communication equipment and software applications.
- Monitored performance metrics such as response times, customer service levels, accuracy rates.
- Participated in community outreach programs to promote awareness about public safety services offered by the agency.
- Conducted regular drills and exercises to test the preparedness of personnel during emergency situations.
- Utilized understanding of crisis intervention and stress management to support others in emergency situations.
- Forecasted manpower requirements based on daily workload and company targets.
- Approved and adjusted time sheets for vacation time, sick leave, straight time and mileage.
- Monitored phone queue, supported emails and retrieved inbound support faxes.
- Recruited and interviewed applicants to place candidates on right assignments.
- Created trouble tickets to dispatch to required technicians.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Mentored junior team members and managed employee relationships.
Education
Bachelor of Arts - Psychology
Hampton University
Hampton, VA12-1997
Skills
- Inventory management
- Production scheduling
- Material procurement
- Technical troubleshooting
- Supplier collaboration
- Effective communication
- Problem solving
- Supply chain distribution
- Scheduling
- Adaptability and flexibility
- Multitasking
- Record keeping
Timeline
Production Planner and Scheduler 3
Newport News Shipbuilding
10.2022 - 05.2025
Records Manager
Newport News Shipbuilding
07.2019 - 10.2022
Public Safety Dispatch Supervisor
The City of Hampton
Bachelor of Arts - Psychology
Hampton University