Kelleye Herndon
Danville
Summary
Reliable Key Holder Supervisor with experience in overseeing daily operations, managing employees and ensuring customer satisfaction. Possess strong leadership skills, adept at problem-solving and decision-making. Have contributed to revenue growth and operational efficiency in previous roles. Capable of implementing strategies that enhance productivity and foster team cohesion.
Overview
12
12
years of professional experience
Work History
Key Holder Supervisor
Bath and Body Works, Limited Brands
Danville
09.2022 - Current
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Supervised bank deposits and security procedures to support store opening and closing.
- Collaborated with management to determine key tasks and delegate to staff members.
- Maintained shipment and inventory strategies.
- Supported and maintained floorset activities.
- Coached in the moment to build higher performing teams.
- Managed payroll daily and assisted in scheduling.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Facilitated and developed lasting relationships with clients to increase client retention.
- Managed thirty five employees.
- Counted and balanced registers.
Sales Associate
Dollar Tree
Danville
03.2021 - 09.2023
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions and offered product advice.
- Used technology resources to assist customers in locating and selecting items.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Received and displayed product shipments on store retail shelves upon delivery.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Jewelry Sales Associate
JCPenney
Danville
02.2018 - 02.2020
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended merchandise to customers based on needs and preferences.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Maintained records related to sales for store management.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Placed special orders or called other stores to find desired items.
- Described merchandise and explained use, operation and care.
- Answered store and merchandise questions and led customers to desired items.
Salesperson
Ashley Furniture Homestore
Danville
07.2013 - 11.2017
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Developed key customer relationships to increase sales.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Acquired new customers and identified unique needs to deliver relevant products.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Demonstrated product features to align with customer needs.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Answered product questions with up-to-date knowledge of sales and promotions.
Education
High School Diploma -
Tunstall High School
Dry Fork, VA06-2015
Skills
- Customer Service Management
- Staff Oversight
- Sales and marketing
- Daily Reporting
- Training and mentoring
- Team member development
- Store operations oversight
- Customer Service
- Personnel Scheduling
- Sales Coaching
- Cash Handling
- Inventory Monitoring
- Task Delegation
Timeline
Key Holder Supervisor
Bath and Body Works, Limited Brands
09.2022 - Current
Sales Associate
Dollar Tree
03.2021 - 09.2023
Jewelry Sales Associate
JCPenney
02.2018 - 02.2020
Salesperson
Ashley Furniture Homestore
07.2013 - 11.2017
High School Diploma -
Tunstall High School